We’re making changes to our ‘Voice of the Customer’ Groups
We’re changing the Voice of the Customer programme, and the new groups will give input into policy development for the ACC Scheme.
Last year we asked Martin Jenkins to review the groups and how we’re running them. There were a few areas for improvement.
Here are the changes we’ll be making.
A new name
We’re changing the Voice of the Customer programme’s name to the Customer Advisory Panel programme.
Three new customer panels
We're establishing three new customer panels, which will focus on:
- Serious Injury
- Sexual Violence
- Older People.
Panel members may be clients or represent professional bodies. They'll also have access to relevant networks of customers.
Two new stakeholder groups
We're replacing our Advocates and Representatives Group (ARG) with two new stakeholder groups:
- Scheme Advisory Panel, jointly owned with the Ministry of Business, Innovation and Employment
- Legal Representatives Panel.
The new groups will give input into policy development for the ACC Scheme.