Telehealth is the use of information and video conferencing technologies to deliver health services to a client and/or communicate health information regarding that client.
Some clients may not have access to videoconferencing capable devices. Telephone consultations may be used for ACC clients if videoconferencing is not possible. We acknowledge that moving to telephone consultations will reduce the ability to effectively manage clients and therefore we only expect it to be used where other avenues are not available to clients. Providers must clearly document the reason for its use in their client’s clinical record when a telephone consultation is used in place of videoconferencing.
Telehealth codes and rates
Use normal codes and rates unless specified otherwise.
If specified, you can find service item codes and rates for Telehealth invoices on our website.
You'll still need to consider the causation of the injury when completing the ACC45 during a Telehealth consultation. To be covered by ACC, your patient must have a personal injury caused by an accident or work-related gradual process, disease, or infection.
Your patient must provide consent for the ACC45 to be lodged. To lodge your claim either use the electronic ACC45, or submit the claim through your Practice Management System.
Patient consent for Telehealth consults
Please read out the following statement to your patient and record your patient's response in their clinical record:
Do you declare that you have provided true and correct information and you'll tell ACC if your situation changes?
Do you authorise me as your (name of health profession: GP, physiotherapist, etc) to lodge your claim with ACC?
Do you authorise your records to be collected or disclosed to ACC to help determine cover for your claim, determine what you'll be entitled to, or for research purposes (such as injury prevention, or assessment, and rehabilitation)?
Safe use of Zoom
Zoom is a frequently used communication tool to deliver services via Telehealth. Being free, and almost universally accessible, it's an effective tool for communicating with clients when face-to-face consultations aren't possible.
Zoom's website outlines security features and privacy practices for hosts.