Our offices are open to the public in alert level 2 areas. Our Auckland and Hamilton offices are closed. Find more information in our COVID-19 section.

Health providers

Ngā kaituku hauora me ngā kaituku ratonga

How to work with us. More about contract options, lodging claims, what we'll pay for, and invoicing. Supporting treatment safety and patient recovery.

How to provide your services

How to register with us, work under a contract, therapy for sensitive claims, and contact an engagement and performance manager.

Register with us as a health provider Working under a contract Providing therapy for sensitive claims Contact our provider relationship team Understanding your responsibilities How we support quality and resolve issues Working with us as a rongoā Māori practitioner

Working with us using our digital services

Get set up with digital options to send invoices, claims, and medical certificates to us faster and more securely.

ProviderHub

Lodging claims

How to lodge, update and manage claims, search for the right read code and about our decision making process.

Lodging a claim for a patient Using the right Read code to lodge and update claims Sending patient notes Updating or changing a claim Getting a decision on your patient's claim Using SNOMED Clinical Terms Understanding claims and cover

Treatment and recovery

What we need to know about your patients treatment and recovery. Including making referrals, getting prior approval and assessing if they can return to work.

Getting prior approval for further treatment for allied health providers Referring a patient for rehabilitation Issuing medical certificates and return to work Work type detail sheets How we support clients throughout their recovery

Invoicing us

What treatment can invoice us for, how to invoice us and how to sort out a problem with a payment.

Paying you for your services How to invoice us Sort out a problem with a payment

Supporting safer treatment

We aim to reduce injuries in New Zealand that are related to treatment from registered health providers.

Reporting health and safety incidents

If you’re a provider working under contract, you need to report health and safety incidents to us. Find out why, what to report and how to report it.

Provider news

Find out what changes are happening in our provider space.

Provider updates

Find links to our provider update emails and stay on top of what's happening in our provider space.

Kaupapa Māori Health Services

Find out about our new Kaupapa Māori Health Services, how we’re developing them, and who we’re partnering with.