Providing therapy for sensitive claims

Holding the ISSC contract as an organisation

A new ISSC contract started on 24 November 2020. Applications will re-open in April 2021 and will be available on GETS.

Current tenders on GETS
Register for GETS as a supplier

Who can work on an ISSC contract

You may be able to become a named provider on an ISSC supplier's contract if you're a:

• art therapist
• counsellor
• psychotherapist
• psychologist
• psychiatrist
• social worker.

Apply to work on an ISSC contract

Before you become a named provider on an ISSC contract you need to:

1. Contact an ISSC supplier

   Talk to the supplier you want to work with about becoming a named provider on their contract. We list our ISSC suppliers and their contact details as therapists on the Find support website.
   
   Contact an ISSC supplier

2. Meet our criteria and qualifications

   We have criteria and qualifications you need to meet before you can work as a named provider. This is so we know the therapy you provide is the best for our clients.
   
   Criteria and qualifications for sensitive claims therapists – ISSC

3. The supplier will work with you to complete the application form

   Once you and the supplier agree to work together, they'll ask you for the information they need to complete the application form. They'll need to submit the application on your behalf.

4. We'll start processing your application

   When we receive your application, we'll verify and evaluate your details. We process applications as we receive them. If we're missing some information, we'll send your application back to the supplier. They'll need to submit the application again with all the correct documentation.

5. We'll let your supplier know our decision

   We'll let your supplier know within six weeks if we’ve accepted your application.

6. Once you're approved as a named provider

   Your supplier will tell you when you can start to provide therapy on their ISSC contract.

If your details change

If your details change, contact your supplier or our health procurement team to update them.

Email health.procurement@acc.co.nz

Forms for sensitive claims providers

You can find all of the forms you need to operate under the ISSC contract in our resource hub:

Forms for sensitive claims providers

When we receive your application, we'll verify and evaluate your details. We process applications as we receive them. If we’re missing some information, we’ll send your application back to the supplier. They’ll need to submit the application again with all the correct documentation.

Evolving ISSC

We are at the point where changing needs and an ever changing environment require us to look boldly ahead. We must think collaboratively about how we can further evolve and strengthen the delivery of services to support clients with a sensitive claim. Learn about how we are working collaboratively on identifying the priority areas to evolve the delivery of ISSC.

Evolving the Integrated Services for Sensitive Claims

ISSC newsletters

We send out monthly ISSC newsletters to suppliers working in our integrated service for sensitive claims.