Providing therapy for sensitive claims

Our integrated service for sensitive claims (ISSC) contract provides therapy to clients that have experienced sexual violence.

If you want to offer therapy, you'll need to apply to become a named provider on an ISSC supplier's contract.

On this page

    Holding the ISSC contract as an organisation

    A new ISSC contract started on 24 November 2020. Applications will re-open in April 2021 and will be available on GETS.

    Current tenders on GETS
    Register for GETS as a supplier

    Who can work on an ISSC contract

    You may be able to become a named provider on an ISSC supplier's contract if you're a:

    • art therapist
    • counsellor
    • psychotherapist
    • psychologist
    • psychiatrist
    • social worker.

    Apply to work on an ISSC contract

    Before you become a named provider on an ISSC contract you need to:

    1. Contact an ISSC supplier

      Talk to the supplier you want to work with about becoming a named provider on their contract. We list our ISSC suppliers and their contact details as therapists on the Find support website.

      Contact an ISSC supplier
    2. Meet our criteria and qualifications

      We have criteria and qualifications you need to meet before you can work as a named provider. This is so we know the therapy you provide is the best for our clients.

      Criteria and qualifications for sensitive claims therapists – ISSC
    3. The supplier will work with you to complete the application form

      Once you and the supplier agree to work together, they'll ask you for the information they need to complete the application form. They'll need to submit the application on your behalf.
    4. We'll start processing your application

      When we receive your application, we'll verify and evaluate your details. We process applications as we receive them. If we're missing some information, we'll send your application back to the supplier. They'll need to submit the application again with all the correct documentation.
    5. We'll let your supplier know our decision

      We'll let your supplier know within six weeks if we’ve accepted your application.
    6. Once you're approved as a named provider

      Your supplier will tell you when you can start to provide therapy on their ISSC contract.

    If your details change

    If your details change, contact your supplier or our health procurement team to update them.

    Email health.procurement@acc.co.nz

    Forms for sensitive claims providers

    You can find all of the forms you need to operate under the ISSC contract in our resource hub:

    Forms for sensitive claims providers

    When we receive your application, we'll verify and evaluate your details. We process applications as we receive them. If we’re missing some information, we’ll send your application back to the supplier. They’ll need to submit the application again with all the correct documentation.

    ISSC newsletters

    We send out monthly ISSC newsletters to suppliers working in our integrated service for sensitive claims.

    Contact us

    For clients supported by a dedicated Recovery Partner:

    Phone 0800 222 435 - followed by the 5-digit extension

    For clients supported by Assisted Recovery:

    Phone 0800 222 435 - extension 13
    Email assistedrecovery1@acc.co.nz

    To update contractual and referral information:

    Email health.procurement@acc.co.nz

    For contract, newsletter and reporting link:

    Email mentalhealth@acc.co.nz

    If you're submitting ISSC reports to ACC:

    Email sensitiveclaimsproviderreports@acc.co.nz

    If you have clinical queries and need assistance from an ACC Psychology Advisor:

    Phone 09 354 8425

    If you have any questions, contact your local engagement and performance manager:

    Phone 0800 222 070
    Email providerhelp@acc.co.nz

    Contact an engagement and performance manager

    Last published: 16 April 2021