Providing therapy for sensitive claims
Our integrated service for sensitive claims (ISSC) contract provides therapy to clients that have experienced sexual violence.
If you want to offer therapy, you'll need to apply to become a named provider on an ISSC supplier's contract.
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Holding the ISSC contract as an organisation
A new ISSC contract started on 24 November 2020. Applications will re-open in April 2021 and will be available on GETS.
Who can work on an ISSC contract
You may be able to become a named provider on an ISSC supplier's contract if you're a:
- art therapist
- social worker.
Apply to work on an ISSC contract
Before you become a named provider on an ISSC contract you need to:
Contact an ISSC supplierTalk to the supplier you want to work with about becoming a named provider on their contract. We list our ISSC suppliers and their contact details as therapists on the Find support website.
Contact an ISSC supplier
Meet our criteria and qualificationsWe have criteria and qualifications you need to meet before you can work as a named provider. This is so we know the therapy you provide is the best for our clients.
Criteria and qualifications for sensitive claims therapists – ISSC
The supplier will work with you to complete the application formOnce you and the supplier agree to work together, they'll ask you for the information they need to complete the application form. They'll need to submit the application on your behalf.
We'll start processing your applicationWhen we receive your application, we'll verify and evaluate your details. We process applications as we receive them. If we're missing some information, we'll send your application back to the supplier. They'll need to submit the application again with all the correct documentation.
We'll let your supplier know our decisionWe'll let your supplier know within six weeks if we’ve accepted your application.
Once you're approved as a named providerYour supplier will tell you when you can start to provide therapy on their ISSC contract.
If your details change
If your details change, contact your supplier or our health procurement team to update them.
Forms for sensitive claims providers
You can find all of the forms you need to operate under the ISSC contract in our resource hub:
When we receive your application, we'll verify and evaluate your details. We process applications as we receive them. If we’re missing some information, we’ll send your application back to the supplier. They’ll need to submit the application again with all the correct documentation.
We send out monthly ISSC newsletters to suppliers working in our integrated service for sensitive claims.
For clients supported by a dedicated Recovery Partner:
Phone 0800 222 435 - followed by the 5-digit extension
For clients supported by Assisted Recovery:
To update contractual and referral information:
For contract, newsletter and reporting link:
If you're submitting ISSC reports to ACC:
If you have clinical queries and need assistance from an ACC Psychology Advisor:
Phone 09 354 8425
If you have any questions, contact your local engagement and performance manager: