Providing therapy for sensitive claims
Our integrated service for sensitive claims (ISSC) contract provides therapy to clients that have experienced sexual violence.
If you want to offer therapy, you'll need to apply to become a named provider on an ISSC supplier's contract.
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Holding the ISSC contract as an organisation
A new ISSC contract started on 24 November 2020. Applications will re-open in April 2021 and will be available on GETS.
Who can work on an ISSC contract
You may be able to become a named provider on an ISSC supplier's contract if you're a:
- art therapist
- social worker.
Apply to work on an ISSC contract
Before you become a named provider on an ISSC contract you need to:
Contact an ISSC supplierTalk to the supplier you want to work with about becoming a named provider on their contract. We list our ISSC suppliers and their contact details as therapists on the Find support website.
Contact an ISSC supplier
Meet our criteria and qualificationsWe have criteria and qualifications you need to meet before you can work as a named provider. This is so we know the therapy you provide is the best for our clients.
Integrated services for sensitive claims (ISSC) - service schedule
The supplier will work with you to complete the application formOnce you and the supplier agree to work together, they'll ask you for the information they need to complete the application form. They'll need to submit the application on your behalf.
We'll start processing your applicationWhen we receive your application, we'll verify and evaluate your details. We process applications as we receive them. If we're missing some information, we'll send your application back to the supplier. They'll need to submit the application again with all the correct documentation.
We'll let your supplier know our decisionWe'll let your supplier know within six weeks if we’ve accepted your application.
Once you're approved as a named providerYour supplier will tell you when you can start to provide therapy on their ISSC contract.
If your details change
If your details change, contact your supplier or our health procurement team to update them.
Forms for sensitive claims providers
You can find all of the forms you need to operate under the ISSC contract in our resource hub:
When we receive your application, we'll verify and evaluate your details. We process applications as we receive them. If we’re missing some information, we’ll send your application back to the supplier. They’ll need to submit the application again with all the correct documentation.
What is ISSC
Through the integrated services for sensitive claims we offer fully funded support, treatment and assessment services for survivors of sexual abuse or assault.
We provide support for anyone in New Zealand, including visitors to the country, who has experienced sexual violence. We may also be able to help New Zealand residents that have experienced sexual violence while travelling overseas. It doesn't matter if the event happened recently or a long time ago, ACC support services are available whenever they’re ready.
Survivors of sexual abuse or assault can access up to 14 hours of one-to-one therapy, 10 hours of social work, and up to 20 hours of whānau support before having their claim assessed for cover.
The first sessions focus on building a relationship with the therapist and deciding if they're the right fit.
For some people, a few sessions are all that’s needed. If ongoing help is needed, the therapist will work with their client to assess the level and type of support needed.
For more information and to find organisations that have therapists who can provide support, utilise the Find Support website.
We are evolving the ISSC
We're at the point where changing needs and an ever changing environment require us to look boldly ahead. We must think collaboratively about how we can further evolve and strengthen the delivery of services to support clients with a sensitive claim. Learn about how we are working collaboratively on identifying the priority areas to evolve the delivery of ISSC.
Clients supported by a dedicated Recovery Partner.
Phone 0800 735 566
Clients supported by Assisted Recovery.
Update contractual and referral information.
Contract, newsletter and reporting link.
Submit ISSC reports to ACC.
If you have any questions, contact our provider relationship team