Issuing medical certificates and return to work
Doctors and nurses will issue a medical certificate if a patient with an injury can’t work. Find out what we need to know and how to help them return to work.
Getting prior approval for further treatment
You may need to get prior approval from us before we can fund more treatment for your patient. Find out when you’ll need prior approval and how to get it.
Sort out a problem with your claim
If you’re unhappy with a decision we’ve made, there are a few different people you can talk to. You can also make a complaint or have the decision reviewed.