Our branches are open again. Please call before visiting. Find more information on our COVID-19 section.
Issuing medical certificates and return to work
Doctors and nurses will issue a medical certificate if a patient with an injury can’t work. Find out what we need to know and how to help them return to work.
Getting prior approval for further treatment for allied health providers
You may need to get prior approval from us before we can fund more treatment for your patient. Find out when you’ll need prior approval and how to get it.
Make a complaint or sort out a problem with your claim
If you have any concerns about a decision we’ve made or the service we’ve provided, you can make a complaint or discuss your concerns with us.