Most of our offices are now open and a Vaccine Pass is not required. Locations remaining closed: Hutt Valley, Porirua, Masterton, Greymouth, Alexandra, Whakatane, Whanganui.

I'm injured

Kua whara ahau

What to do if you’re injured, types of injuries we cover, different ways we can support you, and getting help with a claim.

What to do if you're injured

Find out what you need to do if you're injured. Your health provider will make a claim on your behalf.

What we cover

Find out what we do and don't cover, treatment we can help pay for and what you need to know if you're travelling overseas or visiting New Zealand.

Injuries we cover Injuries we don’t cover Treatment we can help pay for If you're a New Zealander injured overseas If you're a visitor injured in New Zealand Using rongoā Māori services

Types of ongoing support

If we cover your injury we can help with aids and equipment, childcare and education, transport, accommodation, and counselling and therapy.

Getting aids and equipment to help with an injury Help at home after an injury Transport and getting around after an injury Support with childcare and education after an injury Travelling for treatment and rehabilitation Counselling and therapy

Types of financial support

If we cover your injury we can help with payment if you can't work, have a permanent injury, move overseas, or if someone has died from an injury.

Getting paid if you can't work - weekly compensation Getting back to work after an injury Keep getting payments if you move overseas Financial support if you have a permanent injury Financial support if someone has died from an injury

MyACC - manage your recovery online

MyACC lets you manage your injury, support, and recovery online. It allows you to get the help you need from us quickly and easily.

About MyACC Trouble registering or logging into MyACC Register for MyACC Get tips for using MyACC

How we manage your claim

Find out how we manage and assess your claim, and make cover decisions.

How we make cover decisions based on legislation How we assess claims Explaining your claim information How we’ll support you if you’re injured How we protect sensitive claims information

Get or give independent help with claims

Get someone to talk to us for you, get independent support or give support as an advocate.

Giving someone authority to act on your behalf Giving support as an advocate Get independent support

Make a complaint

If you have any concerns about a decision ACC has made or the service we’ve provided, you can make a complaint or discuss your concerns with us.