Our call centres will be closed 25 to 26 December 2023 and 1 to 2 January 2024. For more details on site and call centre closures over the Kirihimete Christmas period, visit contact us. 

Are you receiving weekly compensation over the holiday period?  View our weekly compensation payments dates.

Kua whara ahauI'm injured

An injury can have a big impact on your life and those close to you. We care, and we’re here to support your recovery.

Woman with moonboot sitting on driftwood at beach

Get the support you need

Getting paid if you can't work Recover at work after injury Injuries we cover Rongoā Māori services Counselling and therapy

Weekly compensation holiday period payments

If your payment day is usually Monday
  • Monday 25 December you will get paid on Friday 22 December
  • Monday 1 January you will get paid on Friday 29 December
If your payment day is usually Tuesday
  • Tuesday 26 December you will get paid on Friday 22 December
  • Tuesday 2 January you will get paid on Friday 29 December

Financial help

Apply for weekly compensation to support your income if you’re off work. We can help with payment in other situations too, like a death in the family.

Ongoing support

We can help you recover in many ways, like aids and equipment, childcare and education, transport, accommodation, and therapy.

What to do if you're injured

First, get treatment with a health provider. They’ll make a claim for you. Find out what happens next.

What to do if you or someone you care for is injured

  1. Get treatment

    This could be at your doctor, physiotherapist, an after hours medical centre or the hospital emergency department.

  2. The treatment provider will make a claim

    One less thing for you to worry about. They’ll fill out the right forms and make a claim to us on your behalf.

  3. Pay for part of the appointment

    If the injury is covered, we pay part of the health provider appointment fees. You’ll need to pay the rest. This is set out by the ACC cost of treatment regulations. Ask the health provider about their fees.
    Treatment we can help pay for

  4. We'll confirm if you’re covered

    If your claim is covered we’ll text you and let you know. We may also send a letter, usually within a week. If you don’t already have one you’ll need to find a health provider to provide your treatment, like a physiotherapist.
    Injuries we cover

  5. How we support you and your whānau

    Along with financial support if you can’t work or have a permanent injury, we can pay for things like transport to get you to appointments or work, childcare and help around the home.
    Find out what support we provide

  6. Get paid if you can’t work

    We’ll pay up to 80% of your income while you recover. This is called weekly compensation and it’s not automatic - you’ll need to get set up for it. You can do this on MyACC.
    Register to join MyACC

What we cover

Injuries aren’t always physical. Cover can apply to mental injury, support for sexual abuse, and financial help for injury causing death. We can also help if you’re injured overseas or a visitor to New Zealand.

How we manage claims

Find out how we make cover decisions, assess claims and protect sensitive claim information.

Resolve an issue

If you need help navigating ACC there are options to ensure you get the advice and support you need. If you're unhappy with our service or a decision we’ve made, there are different ways to resolve the issue or make a complaint.

Rongoā Māori services

As part of your injury rehabilitation you can request rongoā Māori services.

Teamwork makes recovery work

When an injured person, their employer, and their health provider come together, good things can happen.

Learn about recovery at work
Injured employee with their employer, doctor and ACC person all smiling at camera

Supporting you to get back to everyday life

After an injury, we're here for you and your whānau

If you get injured in an accident, we're here to support you and your whānau until you can get back to everyday life.

How we help people recover after an injury

Do you know the many ways we can help you and your whānau after an injury? Read real stories of how we support New Zealanders in ways that might surprise you.

Bouncing back from a serious injury

After a double bounce on a trampoline went wrong, young Maya Rutherford sustained a serious injury. Her family are helping tamariki avoid a similar story.