We need these details to make sure that anyone acting for you has the right to do so. We’ll ask your chosen person these details every time they contact us to confirm their identity.
How long your chosen person will have authority
If you give someone authority to talk to us about a single claim, they can do so for the life of that claim. Someone who has authority for all your existing claims will keep it until you cancel or change it.
Authority by power of attorney
If you give someone the authority to look after your welfare or affairs under a general power of attorney or an enduring power of attorney, email us a copy of the legal document.
Once we receive this, we’ll confirm with you as soon as possible.
Cancel or change someone’s authority
To cancel or change the type or level of authority you’ve given, contact us. Have your claim number ready.
If you’re giving authority to a different person, we'll need a new authority to act form.
If you have any problems or want to know more, contact our claims team: