Our contact centres will be closed on 25 and 26 December 2018, and 1 and 2 January 2019.
See what our hours are over the holiday period on our contact us page.

Getting paid if you can't work

We’ll pay up to 80% of your income as weekly compensation if you’re unable to work because of an injury we're covering. This means you'll still get paid while you recover.

On this page

    Weekly compensation payments over the holiday period
    During the holiday period, if your normal weekly compensation payday falls on a public holiday, we'll pay you early.
    If you usually get paid on 25 or 26 December you'll get paid on 24 December 2018.
    If you usually get paid on the 1 and 2 January you'll get paid on 31 December 2018.

    If you're receiving support from WINZ, it may affect your weekly compensation payments. Check their payment dates.
    WINZ Christmas and New Year holiday information

    Check you're eligible for weekly compensation

    To be eligible for weekly compensation, you need: 

    • An injury we covering
      What injuries we cover

    • A medical certificate
      Your medical certificate needs to show you can’t work for more than seven days because of your injury.

    • To be employed
      You need to be an employee, self-employed or a shareholder-employee. This must be at the time of the accident and on the first day that your medical certificate shows you can't work.

    If you weren't employed when your injury happened

    If you weren’t in employment right before your injury, you may still be eligible if you:

    • had a new job lined up before your injury, and you:
      • would’ve started this new job within three months of your accident and
      • had been working within the 28 days before your injury
    • are a seasonal worker. This is only if your employer hired you for two or more seasons and they would’ve hired you again for the next season
    • have been paid out leave from your last job and you're still receiving this pay on the first day that your medical certificate shows you can't work
    • have an unusual work situation, eg you were on unpaid parental leave.

    How to get weekly compensation

    1. Visit your doctor

       
    2. Your doctor will send us a medical certificate

      The certificate needs to say why you can't work and for how long. If it's for a new injury, your doctor will send the certificate in when they lodge your claim. If it's for an injury we already cover, they can send this on its own.

    3. Contact us

      Contact us to talk about the support you need. Once we've got your medical certificate, we can start sorting out your weekly compensation.

      Contact us

    4. Tell your employer about your injury

      Make sure you let your employer know about your situation as soon as you’re injured. With your consent, we'll contact your employer to get your earnings so we can calculate how much to pay you in compensation.

      If you’re self-employed or a shareholder-employee, we calculate your compensation based on your earnings listed in your most recent tax return from Inland Revenue. In some cases, if you haven’t lodged your returns with Inland Revenue yet, we can make an estimated payment to you in the meantime.

    5. We'll let you know our decision

      We'll be in touch and let you know if we've accepted your application. How fast we process this depends on the time it takes to get the details we need from your employer and Inland Revenue. If you talk to us directly, we may be able to speed up this process.

    If we decline your application 

    We’ll send you a letter explaining why. If you disagree with the decision, find out what your next steps are and how to get a review.

    Sort out a problem with your claim

    Getting paid in the first week

    We'll start paying you after we've accepted your claim and established your eligibility for weekly compensation.

    Depending on your situation and claim we may start paying you immediately. Otherwise payments will start after a week. If you’re an employee or shareholder-employee and your injury happened:

    • at work, your employer must pay you for the first week
    • outside of work, you’ll need to take sick leave or annual leave.

    Receiving your weekly payments

    We pay weekly compensation of up to 80% of your earnings. We'll pay your compensation every week, so this may be different to your normal pay cycle. Any tax will come out of your payments as they do with your normal wages.

    Talk to your case owner if you want to set up Kiwisaver contributions on your payments. They may ask you to send them a KS2 Kiwisaver deduction form:

    Download the KS2 Kiwisaver deduction form from the Inland Revenue website

    If you’re an employee or shareholder-employee, you can talk to your employer about using your sick or annual leave to top up your payments.

    If your payment is late

    If your payment falls on or around a public holiday, we'll try to pay you earlier. Sometimes your payment can take 1-3 days to process, depending on your bank.

    If you haven't received a payment you were expecting and need this urgently, get in touch.

    Contact us

    How we calculate your payments

    In the first four weeks of receiving payments

    We calculate how much we'll pay based on your earnings in the four weeks before you were injured.

    After the first four weeks of receiving payments

    After the first four weeks, we base your payments on your earnings over the past year before you were injured.

    • For permanent employees: if you weren’t employed for the whole year, we base this on how long you were in permanent employment over that year.
    • For casual or non-permanent employees: we base our calculation on all PAYE earnings in the last year.
    • For PAYE shareholder-employees: we compare your shareholder earnings in the last year with your shareholder earnings over the financial year before you were injured. We’ll pay you whatever is highest.

    Payments in advance

    Sometimes your earnings can’t be calculated or there’s a delay in getting the details we need from your employer or Inland Revenue. We can make advance weekly payments until these details are available.

    Self-employed or tax year shareholders

    We’ll pay your compensation at up to 80% of your taxable income based on the most recently completed financial year.

    If you have a qualifying Cover Plus Extra policy, we'll pay based on the agreed amount of cover offered under that policy.

    Check if superannuation or income support affects your payments

    If you're receiving New Zealand Superannuation or support from Work and Income New Zealand, this may affect your weekly compensation payments. Get in touch with our claims team to find out more.

    Contact us

    Support while getting weekly compensation

    If we accept your application for weekly compensation, we’ll assign a case owner or a team of case owners to manage your claim. They’ll:

    • help if you have any issues with payments  
    • develop a rehabilitation plan with you to help you recover faster  
    • review your situation. You’ll need a new medical certificate at least every thirteen weeks to confirm you can’t work.

    When we'll stop making payments

    Once you’ve been assessed as well enough to return to work, we’ll stop weekly payments. If you go back to work with fewer hours or easier tasks, we’ll reduce payments to reflect this until you're fit for your regular work.

    If we overpay you

    If we pay you too much in weekly compensation, we’ll send you a letter. This tells you how much you owe and when you need to pay it back by.

    Use the collections and recoveries (C&R) number on your letter as a reference when you pay.

    Internet banking

    1. Use the one-off bill payment option
    2. Manually enter the account number:

      Bank – Westpac
      Account number – 03 0502 0287400 003
    3. Add these details so we can track the payment back to you:

      Payee code – the C&R number on your letter
      Reference – your claim number
      Particulars – your first initial and surname

    Credit card

    You can pay by Visa and MasterCard over the phone. We don't charge any credit cards fees. Have your C&R number ready when you call.

    Phone 0800 729 538 – Option 2

    Cheque

    You can pay by cheque at your local branch. Or you can write your C&R number on the back of the cheque and mail it to:

    ACC Processing Centre “Payments”
    Private Bag 4724
    Christchurch 8154

    Freepost number 130993

    If you have a current claim

    If you have a current claim, we can take the amount we overpaid you out of the future payments we make to you. Call us to organise this, with your C&R and claim numbers ready.

    Phone 0800 729 538 – Option 2

    If you were injured before you turned 18 years

    If your injury is stopping you from starting full-time work (over 30 hours per week), we may be able to pay you for loss of earnings.

    You could be eligible if:

    • you've turned 18
    • you were injured before you turned 18 (or injured after turning 18 but you've been in full-time study or training) 
    • you've been unable to work because of your injury for six months or more 
    • you're no longer in full-time study or training
    • you're earning or already getting weekly compensation, but it's less than what we'd pay for loss of potential earnings.

    How much we can pay for loss of potential earnings

    We can make weekly payments at 80% of the weekly minimum wage.

    Applying for loss of potential earnings

    To apply, talk to your case owner or get in touch. We'll send you the forms you need to complete and talk you through the process.

    Contact us

    If you want to know more about how we can help, talk to your case owner or contact our claims team:

    Phone 0800 101 996 (Monday to Friday, 7am - 7pm)
    Email claims@acc.co.nz

    Last published: 14 December 2018