Support with childcare and education after an injury

If we cover an injury for you or the child you care for, we may be able to help support the child’s care and education.

On this page

    Who can get support?

    We may be able to help if:

    • you’re an injured parent or caregiver and you can’t care for the child or do everyday activities for them
    • you have an injured child they need help with learning and activities at school.

    The child you care for must be under 14 years old, or under 18 if they need care because of a physical or mental condition.

    Types of support you can get

    The types of support you can apply for:

    • childcare – helping an injured parent or caregiver to look after a child. Help is available at home or at an accredited facility, eg a playcentre or kindergarten
    • attendant care – helping an injured parent with tasks they can’t do for their child because of an injury, eg dressing or washing
    • education support – helping an injured child with learning and activities at school, eg help from a teacher aide or tutor. If your child can’t go to school we may be able to help with home education while they’re injured.

    What we’ll pay for

    If we accept your application, we’ll pay for the support you or the child needs.

    You may have paid some of these costs while waiting to hear if we'll cover your injury. Talk to your case owner about a possible refund.

    How to apply for childcare and education support

    If we cover your or your child's injury you can apply for childcare and education support.  To apply you can: 

    • ask your doctor to send us a letter of recommendation. We’ll contact you once we get the letter 
    • contact our claims team. Have your claim number ready
    • fill out the ACC001 form and send it to us by email or post, or drop it at your local ACC branch
    • contact your case owner if you have one.

    ACC001 Request for assistance

    Send us your application

    Assessing what support you need

    Sometimes we need more details to make a decision on the type of support we can give. We’ll then ask to have an assessment done.

    Arranging your assessment

    Once you apply, we’ll send a referral to an independent assessor. They’ll contact you within two working days to set up an appointment. The child and parent or caregiver can be there during the assessment.

    Getting your assessment

    The assessor will come and do an assessment within two weeks. They’ll talk to you about the support you need and come back to us with their recommendations.

    We’ll let you know our decision

    We’ll be in touch within seven working days after the assessment. We’ll talk to you about:

    • what help they recommended
    • our final decision on the support we can provide
    • how long you can get this support for
    • the next steps.

    Choosing a caregiver for your child

    You can choose who provides your childcare or attendant care:

    An agency contracted to us

    We have contracts with different agencies that provide childcare and attendant care. They’ll invoice us and we’ll pay for the full cost of their services.

    An agency that isn’t contracted to us

    You can choose to use an agency that doesn’t have a contract with us. We’ll pay a set hourly rate. If the agency charges more than this, you’ll need to pay the rest. 

    The agency will invoice us for the rate we cover and invoice you for any extra charge.

    A friend or family member

    If you have a friend or a family member that can help you at home, you may be able to set them up as your private caregiver. You need to:

    • fill in the right paperwork – your case owner can send this to you
    • fill in a form each week so your caregiver can get paid 
    • talk to Inland Revenue about tax obligations.

    We have a set hourly rate for private care. This rate earns withholding tax. We can either pay you so that you can pay your caregiver, or pay them directly.

    Working with your child’s school

    We’ll work with your child’s school to choose the right education support for them. We’ll pay the school for any help your child needs.

    Extending your childcare or education support

    To apply to extend your support, contact your case owner before this ends. You may need another assessment.

    Contact us

    If you have any problems or want to know more about how we can help, talk to your case owner, or contact our claims team. If you’re using an agency, ask them to contact your case owner.

    Phone 0800 101 996 (Monday to Friday, 7am - 7pm)
    Email claims@acc.co.nz

    Send us your application

    If you live in Northland, Auckland, Waikato or Bay of Plenty:

    ACC Hamilton Service Centre
    PO Box 952
    Hamilton 3240
    Fax 07 848 7091

    If you live in Taranaki, Manawatu-Whanganui, Hawke's Bay, Wellington or the South Island:

    ACC Dunedin Service Centre
    PO Box 408
    Dunedin 9054
    Free fax 0800 844 850

    Last published: 20/07/17