What to do if you're injured

1. Visit your health provider

   This could be your doctor, physiotherapist, local medical centre or emergency department.

2. Your health provider will make a claim

   They'll make sure to fill out all the right forms and will make a claim to us on your behalf.

3. Pay for part of your appointment

   If we cover your injury, we'll pay part of your appointment to your health provider.  You'll need to pay for the rest. Check with your health provider for their fees.
   
   If you have a Community Services Card or are a dependant (14 - 17 years of age) of a Community Services Card holder, you may get a lower-cost visit to your GP. Most GPs will also offer zero-fees for children under 14 years.
   
   Treatment we can help pay for

4. We'll confirm if you’re covered

   We'll send you a letter to confirm if we cover your injury. This is usually within a week. If we have your mobile number or email address, you may receive information telling you what's happening with your claim much sooner. If we don't cover your injury, we’ll let you know why.
   
   Injuries we cover

5. Find out how we can support you

   If you need ongoing support from us, we'll assign you a case owner. They'll help you get the support you need and sort out any problems.

   Find out what support we provide

6. Get paid if you can’t work

   If you can't work because of an injury we cover, we can help with your income.
   
   How to get weekly compensation