What to do if you're injured
Find out what you need to do if you're injured in an accident and how a claim is made on your behalf.
Visit your health provider
This could be your doctor, physiotherapist, local medical centre or emergency department.
Your health provider will make a claimThey'll make sure to fill out all the right forms and will make a claim to us on your behalf.
Pay for part of your appointmentIf we cover your injury, we can contribute to part of your appointment to your health provider as set out by the ACC Cost of Treatment Regulations. You'll need to pay for the rest. Check with your health provider for their fees.
If you have a Community Services Card or are a dependant (14 to 17 years of age) of a Community Services cardholder, you may get a lower-cost visit to your GP. Most GPs will also offer zero-fees for children under 14 years.
Treatment we can help pay for
We'll confirm if you’re coveredIf we have your mobile number, you can receive a text advising you what is happening with your claim. We'll also send you a letter to confirm if we cover your injury. This is usually within a week. If we don’t cover your injury, we'll let you know why.
Injuries we cover
Find out how we can support you
If you need ongoing support from us, we'll assign you a recovery team. They'll help you get the support you need and sort out any problems.Find out what support we provide
Get paid if you can’t workIf you can't work because of an injury we cover, we can help with your income.
How to get weekly compensation