Using rongoā Māori services
Find out how you can use rongoā Māori as part of your rehabilitation if you have an injury covered by us.
He ringa nā Rongo, he ringa nā te aroha. The hands of peace are the hands of love.
How you can use rongoā Māori
You must have a covered injury
If support for your injury is covered by us, you can request rongoā Māori as part of your rehabilitation. Request this through the ACC recovery team member who's managing your claim, or contact us:
Or through our online service MyACC:
We'll talk to you about how your injury is affecting you and how you expect rongoā will help you to rehabilitate. You don't need to be referred to a rongoā Māori practitioner, but a clinician may support your request for rongoā Māori.
When you request access to rongoā Māori, we'll ask you to tell us which practitioner you would like to see, and we can help get you set up. We won't refer to specific practitioners for rongoā Māori services.
Your recovery team member will need to approve your request for traditional Māori healing before you can start to receive care.
Rongoa Māori for maternal birth injuries
Services for kiritaki (clients) with a covered maternal birth injury are now available and funded through ACC to provide healing and rehabilitation.
Before we accept your claim
If you want to access rongoā Māori services before we accept your claim, you'll have to pay for it yourself.
If you haven't made a claim for your injury yet, call our Claims Helpline:
Phone 0800 101 996
You can also visit your GP, physiotherapist, or other health professional. They'll make a claim for you.
If you've experienced sexual abuse or assault, use our online search tool on the Find Support website to see the organisations that have therapists who can support you. This therapy is a free service, paid for by us.
Using an ACC registered rongoā Māori practitioner
Practitioners must be registered with us to provide rongoā Māori services. If you want to see a practitioner we haven’t worked with before, we'll need to register them before approving your request.
All rongoā Māori practitioners are subject to the requirements of the Health and Disability Commissioner Act 1994.
ACC registered rongoā practitioners list
Practitioners are located across the motu, and we'll add to the list as new practitioners complete their registration.
The practitioners listed have been police vetted and endorsed by rongoā mentors and mana whenua, and are registered to provide ACC services.
How we pay for rongoā Māori
We've looked at our approach to kaupapa Māori and mātauranga Māori (Māori knowledge) to see how we can improve our services.
Rongoā Māori as social rehabilitation
We pay for rongoā Māori under the social rehabilitation category, which is separate from treatment. This is why you may hear ACC kaimahi (staff) refer to rongoā as rehabilitation, not treatment.
Where appropriate, we can consider rongoā Māori services with treatment or other rehabilitation, depending on your needs. Receiving rongoā Māori doesn't affect your entitlement to treatment.
Other social rehabilitation services aim to help you return to independence. Independence can include:
- carrying out daily tasks
- participating in education
- contributing to your whānau and community.
Paying rongoā Māori practitioners
We also pay or subsidise rongoā Māori practitioners to work with for kiritaki with a covered maternal birth injury. We talk to you to decide the number of sessions you need, depending on your injury.
Your practitioner will let us know how your rehabilitation is going and we'll work with you, so you get what you need.
We'll keep on working to improve Māori services
We've been changing our processes and we've developed guidance to help our people make the right decisions about requests for rongoā Māori.
If you have questions about using rongoā Māori, complete the form below.