Our branches are open again. Please call before visiting. Find more information on our COVID-19 section.

General COVID-19 information for businesses

During the COVID-19 outbreak, if you're a business, you'll find updates that affect you here.

On this page

    We're still here to support you

    We acknowledge the difficult time many businesses are experiencing. We’re providing some relief by giving businesses more time and flexibility in making their levy payments this year.

    Find more information about how we're easing the COVID-19 burden on businesses

    Discuss levy payment options or put payments on hold

    To see if you have an outstanding amount and to make changes to payment, register or log into MyACC for Business

    MyACC for Business

    If you don't have MyACC for Business and would like to discuss levy payment options or put your levy payments on hold, use our online form:

    Discuss levy payments options or ask for a payment hold until 30 June 2020

    You can also call or email our Collections and Recoveries team:

    Phone 0800 729 538

    Email collections@acc.co.nz

    Please rest assured that no collection activity for outstanding levies is taking place at the moment.

    Active payment plans

    If you have an active payment plan with us, the payments will continue as scheduled. If you have any concerns about meeting these payments, email us.

    Email business@acc.co.nz

    Delaying CoverPlus Extra invoicing

    We've also made the decision to delay CoverPlus Extra invoicing for three months. You can find out more about this on the business update.

    CoverPlus Extra invoicing delayed

    If you owe us a levy

    If you currently owe us for an outstanding levy, and you can't make a payment due to the impact of COVID-19, please call or email our Collections and Recovery Team.

    Phone 0800 222 776

    Email business@acc.co.nz

    Please rest assured that no collection activity for outstanding levies is taking place at the moment.

    To see if you have an outstanding amount owing, register or log in to MyACC for Business.

    MyACC for Business

    If you're no longer in business

    If you’re no longer in business, please let us know through MyACC for Business or by using our online form to make sure you don't receive an incorrect invoice.

    Please note, we need you to do this even if you've notified Inland Revenue.

    If you're no longer in business

    If you haven't received an invoice, there's nothing you need to do. Contact us once you have your invoice and we can discuss options.

    Contact us

    In line with the country's response to COVID-19 our branches are now open. If you have any questions, call or email us.

    Phone 0800 222 776

    Email business@acc.co.nz

    More COVID-19 information

    We encourage all businesses to stay up to date with the latest government information on Business.govt.

    COVID-19: Information for businesses

    Support for businesses is available via the economic package announced by the Government. The Ministry of Business, Innovation, and Employment (MBIE) website has more detailed information about the COVID-19 support available, including information on business support and workplace guidance for employers and employees.

    Ministry of Business, Innovation, and Employment website

    More information is also available on the New Zealand Government COVID-19 website.

    COVID-19 website

    Last published: 20 May 2020