Below are the regular provider emails we're sending during the COVID-19 response.
Includes an update on our client recovery model and weekly claims data
Includes healthy relationships campaign launch, updated disc replacement protocol, PO numbers resetting, and more.
Includes weekly claims data.
If you'd like to receive these email updates for providers, email us your details.
Includes updated PPE guidance, the Awhina app, and weekly claims data.
10 September update
Includes requirements for Urgent Care Clinics, Goodfellow work certification module, and weekly claims data.
3 September update
27 August update
Includes treatment limits and weekly claims data.
25 August update
Includes lodging electronic medical certificates at Alert Levels 3 and 4.
20 August update
Includes clarification of treatment limits, and weekly claims data.
18 August update
Includes distribution and supply of PPE, Telehealth at Alert Levels 2 to 4, and housing modifications.
14 August update
Includes Teacher aide and tutor support at Alert Levels 2 to 4, QR code poster requirements, weekly claims data, and a new app to help older New Zealanders.
12 August update
Includes Telehealth treatment limits and support for Christchurch terror victims.
6 August update
Includes our new work certification module, and weekly claims data.
30 July update
Includes new FACS resources, helping us design the future, and weekly claims data.
23 July update
Includes responding to your feedback, submitting clinical notes electronically, weekly claims data, and an additional update on supporting client recovery.
16 July update
Includes our new way of supporting client recovery, Community Services Card co-payment, the evolution of GP Connect, and weekly claims data.
9 July update
Includes sending time-sensitive patient information, and weekly claims data.
2 July update
Includes PSD’s new leadership structure, ACC’s Health Outcome Framework, and weekly claims data.
25 June update
Includes safe listing ACC email addresses, and weekly claims data.
18 June update
Includes ACC's response to climate change, delay in Cost of Treatment Regulations changes, and weekly claims data.
11 June update
Includes DNA allowance, additional Telehealth information, weekly claims data, and upcoming mental health communications.
9 June update
Includes Telehealth at Alert Level 1.
4 June update
Includes ACC’s plans for delivering for providers, and weekly claims data.
28 May update
Includes elective surgery scheduling, new app from the Ministry of Health, and weekly claims data.
21 May update
Includes frequency of provider updates and weekly claims data.
19 May update
Includes using Personal Protective Equipment (PPE) in Alert Level 2, and ACC branches reopening.
14 May update
Includes weekly claims data, medical certification, and housing modifications under Alert Level 2.
12 May update
Includes Alert Level 2 information.
7 May update
Includes the restarting of Vocational Medical Services referrals, and weekly claims data.
5 May update
Includes Telehealth for non-emergency dental consultations.
30 April update
Includes ACC-funded TV programme to support over-65s and an update on claims data.
28 April update
Includes housing modifications at Alert Level 3.
23 April update
Includes Ministry of Health guidance for Alert Level 3.
21 April update
Includes Telehealth extension to osteopaths.
16 April update
Includes vocational medical services, equipment from Accessable, update to DHB PPE contact list.
14 April update
Includes DHB contacts for PPE distribution.
9 April update
Includes auditing update, SureMed trial for transfer of medical notes, and DHB PPE distribution.
8 April update
Includes Telehealth updates for medical case reviews, medical single discipline assessments, and Allied Health.
7 April update
Includes support for providers and information available through ACC's eBusiness Gateway.
6 April update
Includes ordering equipment from Accessable.
3 April update
Includes online payment processing, Telehealth hearing aid fittings, safe use of Zoom.
2 April update
Includes Telehealth rates for Allied Health providers, extended Telehealth solutions.
1 April update
Includes Urgent Care Clinic contracts, roles regarded as ACC Essential Services in Alert Level 4, a Telehealth update for Allied Health providers.
Note: Table 1 has been updated. Please refer to our essential services webpage for up-to-date information.
ACC essential services during COVID-19 Alert Level 4
31 March update
Includes PPE information
30 March update
Includes Telehealth for community rehabilitation providers.
27 March update
Includes appropriate use of Telehealth, childcare for essential workers.
26 March update
Includes PPE, essential services guidance, Telehealth for GPSIs, physiotherapy specialists and mental health providers, Telehealth services reminders.
25 March update
Includes Vocational Medical Services clinics, further Telehealth extensions, essential considerations in providing Telehealth services.
24 March update
Includes online payments and continued expansion of Telehealth services.
23 March update
Includes further expansion of Telehealth services.
20 March update
Includes expanded Telehealth services, contract volumes, ACC coverage for COVID-19 infections.
19 March update
Includes PPE supplies, event sponsorship, ACC's business continuity.
18 March update
Includes Government support for businesses.
17 March update
Includes Telehealth services for general practice and ordering medical consumables.
12 March update
Includes planning for yourself and your clients.