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How to invoice us

We prefer you to invoice us online using one of our digital options. Manual invoices will be accepted if you can't connect to an online service. Find out what details we need when you submit your invoices.

On this page

    When to invoice us

    We generally expect providers and suppliers to invoice us within two month of the date of service.

    All invoicing must be submitted to us within 12 months of the service you’ve provided. For treatment injury claims, it’s the date the treatment injury was determined.

    Sending invoices online

    You can submit invoices online and keep track of them using our eBusiness Gateway or your practice management system (PMS). Our online systems are easy to use and you’ll get paid faster than doing it manually.

    Getting set up online

    Schedules, referrals and approval letters

    If you invoice online, you don’t have to send the printed schedule or copies of referral forms and approval letters. We may ask to see them to validate your claims and services provided, so make sure to keep copies of these on file.

    Sending invoices manually

    If you can’t submit your invoices through one of the online services, you can post them to us. They take longer to process and you don’t get paid as quickly.

    All invoices need to meet the Inland Revenue tax invoice standards and include:

    • the full ACC client name
    • the client’s claim number
    • the words ‘tax invoice’ as a heading (if you’re claiming GST)
    • the name (or trade name) and GST number of the vendor (if applicable)
    • our name, ie ACC
    • the date the invoice was issued
    • the correct service codes (using the wrong ones will hold up your payment)
    • a description of the goods and services supplied
    • the quantity or volume of the goods and services supplied, eg hours of physiotherapy, number of photocopied pages of a report
    • the amount, excluding tax, charged for the supply
    • if you charge an hourly rate, add the time you took to give the service
    • the GST and the total amount payable for the supply. Or a statement that GST has been included in the final price.

    Adding purchase order details to your invoice

    If a recovery team asks for your services, they’ll provide you with a purchase order that covers what services we’ve approved. Make sure you include on your invoice the:

    • purchase order number
    • service item code or description you're invoicing against
    • terms of the purchase order, eg quantity and service dates
    • address on the purchase order request or one of the addresses below.

    If the services you've provided exceed or have changed from what has been approved on the purchase order, contact our recovery team to have the purchase order reconsidered before sumitting.

    Where to post your invoices

    Where you send your invoices depends on where and what services you've provided.

    Where to post your invoices

    Ordering manual ACC47 or ACC40 forms

    You can order manual ACC47 or ACC40 (Invoice for Services) tax invoice forms from the stationery order line:

    Phone 0800 802 444

    How long it takes for us to pay your invoice

    Once we have your invoice, you'll usually receive payment after:

    • eight working days for electronic billing
    • 10 working days for manual billing or invoices sent by email.

    Receiving your remittance advice

    If you've invoiced us online, you can view your remittance advice any time under the 'payment advice' tab on the eBusiness Gateway. Please let us know if you don't want to receive remittance advice in the post.

    Guide to payment remittance advice access on eBusiness Gateway

    Phone 0800 802 444
    Email providerhelp@acc.co.nz

    If you've invoiced us manually, a remittance advice will be sent to you by post to the address you have nominated.

    You should allow an additional week outside of payment timeframes to receive remittance advice.

    If you need to change the address where you receive your remittance advice, complete the change of vendor details form.

    Change of vendor details (ACC1534)

    You can find useful information on the reason codes used on remittance advice.

    Check the reason code on your remittance advice

    Contact us

    For electronic billing enquiries, contact the eBusiness team:

    Phone 0800 222 994 (option 1)
    Email ebusinessinfo@acc.co.nz

    For general billing enquiries, contact:

    Phone 0800 222 070 (Monday to Friday 7am to 7pm) 
    Email providerhelp@acc.co.nz

    Send us your invoices

    All non-treatment invoices

    ACC Provider Invoicing
    PO Box 31587
    Lower Hutt 5040

    Treatment invoices (if you're north of Taupō)

    ACC Provider Invoicing
    PO Box 90341
    Victoria Street West
    Auckland Mail Centre 1142

    Treatment invoices (if you’re south of Taupō)

    ACC Provider Invoicing
    PO Box 408
    Dunedin 9054

    Last published: 20 April 2021