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Lodging a claim for a patient
Everything you need know about lodging a claim for your patient. This includes checking the type of claim and the forms you need to provide.
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Using the right Read code to lodge and update claims
Find the right Read code for your patient’s injury to record on their claim. Each Read code has a trigger number telling you how many treatments we’ll pay for.
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Sending patient notes
You can use our secure document transfer form on HealthLink to securely send patient notes through your practice management system (PMS).
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Updating or changing a claim
You can fix small errors in a claim form after you've submitted it. You can also change the initial diagnosis or add a new one.
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Getting a decision on your patient's claim
In most cases, we approve claims without further information. Sometimes we’ll ask for more information or look at evidence before we make our decision.
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Using SNOMED Clinical Terms
If you want to use SNOMED enabled software to lodge a claim, your software vendor must register with us to use our APIs.
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Understanding claims and cover
When we accept a claim for cover it means there’s been an identifiable accident causing personal injury. Find out more about how we make cover decisions.