Lodging claims

How to lodge, update and manage claims, search for the right read code and about our decision making process.

  • Lodging a claim for a patient

    Everything you need know about lodging a claim for your patient. This includes checking the type of claim and the forms you need to provide.

  • Using the right Read code to lodge and update claims

    Find the right Read code for your patient’s injury to record on their claim. Each Read code has a trigger number telling you how many treatments we’ll pay for.

  • Sending patient notes

    You can use our secure document transfer form on HealthLink to securely send patient notes through your practice management system (PMS).

  • Updating or changing a claim

    You can fix small errors in a claim form after you've submitted it. You can also change the initial diagnosis or add a new one.

  • Getting a decision on your patient's claim

    In most cases, we approve claims without further information. Sometimes we’ll ask for more information or look at evidence before we make our decision.

  • Using SNOMED Clinical Terms

    If you want to use SNOMED enabled software to lodge a claim, your software vendor must register with us to use our APIs.

  • Understanding claims and cover

    When we accept a claim for cover it means there’s been an identifiable accident causing personal injury. Find out more about how we make cover decisions.