If you’ve been injured or have lost a loved one because of the White Island eruption, we’re here to help. Read more about the support available

Home Health and service providers Lodging claims

Health and service providers

How to work with us. More about contract options, lodging claims, what we'll pay for, and invoicing. Supporting treatment safety and patient recovery.

How to provide your services Getting set up online Lodging claims Treatment and recovery Invoicing us Supporting safer treatment Reporting health and safety incidents Provider updates

Who can lodge claims for different injuries

Depending on the type of health provider you are, you can only lodge claims for specific types of injuries on behalf of your patient.

Lodging a claim for a patient

Everything you need know about lodging a claim for your patient. This includes checking the type of claim and the forms you need to provide.

Using the right Read code

Find the right Read code for your patient’s injury to record on their claim. Each Read code has a trigger number telling you how many treatments we’ll pay for.

Sending patient notes

You can use our secure document transfer form on HealthLink to securely send patient notes through your practice management system (PMS).

Updating or changing a claim

You can update a claim if you need to change the initial diagnosis or add a new one. You can also fix small errors in a claim form after you’ve submitted it.

Getting a decision on your patient's claim

In most cases, we approve claims without further information. Sometimes we’ll ask for more information or look at evidence before we make our decision.

Using SNOMED Clinical Terms

If you want to use SNOMED enabled software to lodge a claim, your software vendor must register with us to use our APIs.