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Who can lodge claims for different injuries
Depending on the type of health provider you are, you can only lodge claims for specific types of injuries on behalf of your patient.
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Lodging a claim for a patient
Everything you need know about lodging a claim for your patient. This includes checking the type of claim and the forms you need to provide.
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Using the right Read code to lodge and update claims
Find the right Read code for your patient’s injury to record on their claim. Each Read code has a trigger number telling you how many treatments we’ll pay for.
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Sending patient notes
You can use our secure document transfer form on HealthLink to securely send patient notes through your practice management system (PMS).
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Updating or changing a claim
You can fix small errors in a claim form after you've submitted it. You can also change the initial diagnosis or add a new one.
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Getting a decision on your patient's claim
In most cases, we approve claims without further information. Sometimes we’ll ask for more information or look at evidence before we make our decision.
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Using SNOMED Clinical Terms
If you want to use SNOMED enabled software to lodge a claim, your software vendor must register with us to use our APIs.
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Understanding claims and cover
When we accept a claim for cover it means there’s been an identifiable accident causing personal injury. Find out more about how we make cover decisions.