Contact us

If you need help or have a question, get in touch with one of our teams, or find an ACC branch near you. You can also make a request for information, apply for a decision review or report fraud.

Request personal information

You can access any personal information we hold about you. To protect your privacy and the privacy of others, we'll have to verify your identity first.
Request personal information

Make an Official Information Act (OIA) request

Use our form to make an Official Information Act (OIA) request.
Make an Official Information Act (OIA) request

Find a branch

Find your nearest ACC branch. You can find the branch opening hours, street and postal address, phone number and PO Box.
Find a branch

Getting a decision reviewed

If you’ve talked to us and you’re still not happy, you can apply for a review. An independent reviewer will look at our decision at a formal review hearing.
Getting a decision reviewed

Reporting suspected fraud

If you suspect someone is misleading ACC, acting illegally, or if you see or hear something suspicious, tell us about it.
Reporting suspected fraud