Contact us

If you need help or have a question, get in touch with one of our team, or find an ACC branch near you. You can also make a request for information, apply for a decision review or report fraud.

Contact us

Get in touch between 7am – 7pm, Monday to Friday.

Claims 0800 101 996 claims@acc.co.nz
Business 0800 222 776 business@acc.co.nz
Providers

0800 222 070

providerhelp@acc.co.nz

Full list of contact details

Find a branch

To visit us in person, find your local ACC office or branch.

Search for a local branch

Submit a request for information

Use our form to ask for specific information or to make an official information act (OIA) request.

Make an information request

Access your personal information

You can access any personal information we hold about you, or ask for them to be updated if anything is incorrect. To protect your privacy we'll need to verify your identity first.

Accessing or correcting your personal information

Getting a decision reviewed

 If you're unhappy with a decision we've made you can apply for an independent review.

Apply for an independent review 

Reporting suspected fraud

If you suspect someone is misleading us or being dishonest, find out how and when you should report this.

How to report suspected fraud

Full list of contact details

Claims
General claims enquiries 0800 101 996 claims@acc.co.nz  
Sensitive claims 0800 735 566
sensitiveclaims@acc.co.nz Sensitive Claims
PO Box 1426
Wellington 6140
Treatment injury centre 0800 735 566   Treatment Injury Centre
PO Box 430
Dunedin 9054
From overseas +64 7 848 7400    
Business and levies
Business and levies 0800 222 776 business@acc.co.nz  
Employers Phone
0800 222 776
Fax
0800 222 003
Overseas fax
+64 4 816 6752
  ACC Business Service Centre
PO Box 795
Wellington 6140
Self employed Phone
0508 426 837
Fax
0800 222 003
Overseas fax
+64 4 816 6752
  ACC Business Service Centre
PO Box 795
Wellington 6140
Agents and advisors Phone
0800 222 991
Fax
0800 222 003
Overseas fax
+64 4 816 6752
  ACC Business Service Centre
PO Box 795
Wellington 6140
Collections and recoveries

Phone
0800 729 538
From overseas
+64 4 816 8898

business@acc.co.nz ACC Collections and Recoveries
PO Box 3248
Wellington 6140
Health and service providers
Provider helpline

Phone
0800 222 070
Fax
0800 222 183

providerhelp@acc.co.nz Northern Service Centre
PO Box 90341
Auckland 1142
Injury prevention
Injury prevention 04 816 7400 thinksafe@acc.co.nz   
Ordering injury prevention publications 0800 844 657    
Managing employee injuries
Injury management team 0800 101 996 returntowork@acc.co.nz
Attention: Injury Management Consultant
Private Bag 9000
Hastings
Deaf, language and cultural services
Deaf enquiries   deaf@acc.co.nz  
Language and cultural services 0800 101 996    
Make a complaint
Concerns and complaints Phone
0800 650 222
Fax
0800 750 222
complaints@acc.co.nz Customer Support Service
Freepost 264
PO Box 892
Hamilton 3240
From overseas +64 7 848 7403    
Media questions
Chris Ritchie
Media team
04 816 5429
027 493 6858
chris.ritchie@acc.co.nz ACC Media Team
PO Box 242
Wellington 6140
General enquiries
General enquiries 04 816 7400 information@acc.co.nz ACC
PO Box 242
Wellington 6140
Statistics enquiries   statistics@acc.co.nz  
Corporate office  04 816 7400 information@acc.co.nz  Justice Centre
19 Aitken Street
PO Box 242
Wellington 6140
Last published: 20/07/17