Contact us
If you need help or have a question, get in touch with one of our teams, or find an ACC branch near you. You can also make a request for information, apply for a decision review or report fraud.
Our three main call centres are open Monday to Friday, 7am - 7pm.
Request personal information
You can access any personal information we hold about you. To protect your privacy and the privacy of others, we'll have to verify your identity first.
Request personal information
Make an Official Information Act (OIA) request
Use our form to make an Official Information Act (OIA) request.
Make an Official Information Act (OIA) request
Find a branch
Find your nearest ACC branch. You can find the branch opening hours, street and postal address, phone number and PO Box.
Find a branch
Sort out a problem with your claim
If you’re unhappy with a decision we’ve made, there are a few different people you can talk to. You can also make a complaint or have the decision reviewed.
Sort out a problem with your claim
Getting a decision reviewed
If you’ve talked to us and you’re still not happy, you can apply for a review. An independent reviewer will look at our decision at a formal review hearing.
Getting a decision reviewed
Reporting suspected fraud
If you suspect someone is misleading ACC, acting illegally, or if you see or hear something suspicious, tell us about it.
Reporting suspected fraud
Our online services
Our online services make it easier for you to work with us. We're developing and testing more services to bring you a better online experience.
Using our online services