Online servicesOur branches are open to the public in alert level 2. Our Auckland branches remain closed. Find more information on our COVID-19 section.
Contact us
If you need help or have a question, get in touch with one of our teams, or find an ACC branch near you. You can also make a request for information, apply for a decision review or report fraud.
Our three main call centres are open Monday to Friday, 8.00am - 6.00pm.
If you're overseas and need to contact our claims team, you can call us on +64 7 848 7400.
Make a complaint
If you have any concerns about a decision ACC has made or the service we’ve provided, you can make a complaint or discuss your concerns with us.
Make a complaint
Review an ACC decision
If you’ve talked to us and you’re still not happy, you can apply for a review. An independent reviewer will look at our decision at a formal review hearing.
Getting a decision reviewed
Get or give independent help with claims
Get someone to talk to us for you, get independent support or give support as an advocate.
Get or give independent help with claims
Find a branch
Find your nearest ACC branch. You can find the branch opening hours, street and postal address, phone number and PO Box.
Find a branch
Official Information Act requests
The Official Information Act allows New Zealanders to have access to official information held by governments and government agencies.
Make an Official Information Act (OIA) request
Request personal information
You can access any personal information we hold about you. To protect your privacy and the privacy of others, we'll have to verify your identity first.
Request personal information
Reporting suspected fraud
If you suspect someone is misleading ACC, acting illegally, or if you see or hear something suspicious, tell us about it.
Reporting suspected fraud