In response to COVID-19 we’re closing our branches, but we’re still here to help. Find more information on our COVID-19 section.

Contact us

If you need help or have a question, get in touch with one of our teams, or find an ACC branch near you. You can also make a request for information, apply for a decision review or report fraud.

Due to COVID-19, our branches are currently closed. The best way to contact us with any issues is through email.

Our three main call centres are open Monday to Friday, 8.30am - 5pm. 

If you're overseas and need to contact our claims team, you can call us on +64 7 848 7400.

Request personal information

You can access any personal information we hold about you. To protect your privacy and the privacy of others, we'll have to verify your identity first.
Request personal information

Make an Official Information Act (OIA) request

Use our form to make an Official Information Act (OIA) request.
Make an Official Information Act (OIA) request

Find a branch

Find your nearest ACC branch. You can find the branch opening hours, street and postal address, phone number and PO Box.
Find a branch

Make a complaint or sort out a problem with your claim

If you have any concerns about a decision we’ve made or the service we’ve provided, you can make a complaint or discuss your concerns with us.
Make a complaint or sort out a problem with your claim

Review an ACC decision

If you’ve talked to us and you’re still not happy, you can apply for a review. An independent reviewer will look at our decision at a formal review hearing.
Getting a decision reviewed

Reporting suspected fraud

If you suspect someone is misleading ACC, acting illegally, or if you see or hear something suspicious, tell us about it.
Reporting suspected fraud