Contact us

If you need help or have a question, get in touch with one of our teams, or find an ACC branch near you. You can also make a request for information, apply for a decision review or report fraud.

Our three main call centres are open Monday to Friday, 7am - 7pm. 

If you're overseas and need to contact our claims team, you can call us on +64 7 848 7400.

Make a complaint

If you have any concerns about a decision ACC has made or the service we’ve provided, you can make a complaint or discuss your concerns with us.
Make a complaint

Review an ACC decision

If you’ve talked to us and you’re still not happy, you can apply for a review. An independent reviewer will look at our decision at a formal review hearing.
Getting a decision reviewed

Get or give independent help with claims

Get someone to talk to us for you, get independent support or give support as an advocate.
Get or give independent help with claims

Find a branch

Find your nearest ACC branch. You can find the branch opening hours, street and postal address, phone number and PO Box.
Find a branch

Official Information Act requests

The Official Information Act allows New Zealanders to have access to official information held by governments and government agencies.
Make an Official Information Act (OIA) request

Request personal information

You can access any personal information we hold about you. To protect your privacy and the privacy of others, we'll have to verify your identity first.
Request personal information

Reporting suspected fraud

If you suspect someone is misleading ACC, acting illegally, or if you see or hear something suspicious, tell us about it.
Reporting suspected fraud

Media team

For all media enquiries please contact our media team.
Contact the Media team