Online servicesIn response to COVID-19 we’re closing our branches, but we’re still here to help. Find more information on our COVID-19 section.
Contact us
If you need help or have a question, get in touch with one of our teams, or find an ACC branch near you. You can also make a request for information, apply for a decision review or report fraud.
Due to COVID-19, our branches are currently closed. The best way to contact us with any issues is through email.
Our three main call centres are open Monday to Friday, 8.30am - 5pm.
If you're overseas and need to contact our claims team, you can call us on +64 7 848 7400.
Request personal information
You can access any personal information we hold about you. To protect your privacy and the privacy of others, we'll have to verify your identity first.
Request personal information
Make an Official Information Act (OIA) request
Use our form to make an Official Information Act (OIA) request.
Make an Official Information Act (OIA) request
Find a branch
Find your nearest ACC branch. You can find the branch opening hours, street and postal address, phone number and PO Box.
Find a branch
Make a complaint or sort out a problem with your claim
If you have any concerns about a decision we’ve made or the service we’ve provided, you can make a complaint or discuss your concerns with us.
Make a complaint or sort out a problem with your claim
Review an ACC decision
If you’ve talked to us and you’re still not happy, you can apply for a review. An independent reviewer will look at our decision at a formal review hearing.
Getting a decision reviewed
Reporting suspected fraud
If you suspect someone is misleading ACC, acting illegally, or if you see or hear something suspicious, tell us about it.
Reporting suspected fraud