Contact us
If you need help or have a question, get in touch with one of our team, or find an ACC branch near you. You can also make a request for information, apply for a decision review or report fraud.
Contact us
Get in touch between 7am – 7pm, Monday to Friday.
| Claims | 0800 101 996 | claims@acc.co.nz |
| Business | 0800 222 776 | business@acc.co.nz |
| Providers | providerhelp@acc.co.nz |
Find a branch
To visit us in person, find your local ACC office or branch.
Submit a request for information
Use our form to ask for specific information or to make an official information act (OIA) request.
Access your personal information
You can access any personal information we hold about you, or ask for them to be updated if anything is incorrect. To protect your privacy we'll need to verify your identity first.
Accessing or correcting your personal information
Getting a decision reviewed
If you're unhappy with a decision we've made you can apply for an independent review.
Apply for an independent review
Reporting suspected fraud
If you suspect someone is misleading us or being dishonest, find out how and when you should report this.
Full list of contact details
| Claims | |||
| General claims enquiries | 0800 101 996 | claims@acc.co.nz | |
| Sensitive claims | 0800 735 566 |
sensitiveclaims@acc.co.nz | Sensitive Claims PO Box 1426 Wellington 6140 |
| Treatment injury centre | 0800 735 566 | Treatment Injury Centre PO Box 430 Dunedin 9054 |
|
| From overseas | +64 7 848 7400 | ||
| Business and levies | |||
| Business and levies | 0800 222 776 | business@acc.co.nz | |
| Employers | Phone 0800 222 776 Fax 0800 222 003 Overseas fax +64 4 816 6752 |
ACC Business Service Centre PO Box 795 Wellington 6140 |
|
| Self employed | Phone 0508 426 837 Fax 0800 222 003 Overseas fax +64 4 816 6752 |
ACC Business Service Centre PO Box 795 Wellington 6140 |
|
| Agents and advisors | Phone 0800 222 991 Fax 0800 222 003 Overseas fax +64 4 816 6752 |
ACC Business Service Centre PO Box 795 Wellington 6140 |
|
| Collections and recoveries |
Phone |
business@acc.co.nz | ACC Collections and Recoveries PO Box 3248 Wellington 6140 |
| Health and service providers | |||
| Provider helpline |
Phone |
providerhelp@acc.co.nz | Northern Service Centre PO Box 90341 Auckland 1142 |
| Injury prevention | |||
| Injury prevention | 04 816 7400 | thinksafe@acc.co.nz | |
| Ordering injury prevention publications | 0800 844 657 | ||
| Managing employee injuries | |||
| Injury management team | 0800 101 996 | returntowork@acc.co.nz | Attention: Injury Management Consultant Private Bag 9000 Hastings |
| Deaf, language and cultural services | |||
| Deaf enquiries | deaf@acc.co.nz | ||
| Language and cultural services | 0800 101 996 | ||
| Make a complaint | |||
| Concerns and complaints | Phone 0800 650 222 Fax 0800 750 222 |
complaints@acc.co.nz | Customer Support Service Freepost 264 PO Box 892 Hamilton 3240 |
| From overseas | +64 7 848 7403 | ||
| Media questions | |||
| Chris Ritchie Media team |
04 816 5429 027 493 6858 |
chris.ritchie@acc.co.nz | ACC Media Team PO Box 242 Wellington 6140 |
| General enquiries | |||
| General enquiries | 04 816 7400 | information@acc.co.nz | ACC PO Box 242 Wellington 6140 |
| Statistics enquiries | statistics@acc.co.nz | ||
| Corporate office | 04 816 7400 | information@acc.co.nz | Justice Centre 19 Aitken Street PO Box 242 Wellington 6140 |
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Who we are
Darryl, Digital team