Our call centres will be closed 25 to 26 December 2023 and 1 to 2 January 2024. For more details on site and call centre closures over the Kirihimete Christmas period, visit contact us.
Are you receiving weekly compensation over the holiday period? View our weekly compensation payments dates.
Contact us
If you need help or have a question, get in touch with one of our teams, or find an ACC site near you. You can also make a request for information, apply for a decision review or report fraud.
Our three main contact centres are open Monday to Friday, 8am to 6pm.
If you're overseas and need to contact our claims team, you can call us on +64 7 848 7400.
For sensitive claims covering sexual abuse and assault, call us on 0800 735 566.
Talk to us or make a complaint
If you haven’t received the service you expected, contact us to discuss your concerns. You can also make a complaint with us or through an independent organisation.
Make a complaint
Request an independent review
As an ACC customer, you can apply for a review of decisions we make about your claim or levy invoice. Learn about the independent review process and how to apply.
Getting a decision reviewed
Find a site
Find your nearest ACC location. You can find site opening hours and address details.
Find an ACC site
Official Information Act requests
The Official Information Act allows New Zealanders to have access to official information held by governments and government agencies.
Make an Official Information Act (OIA) request
Request for personal information
You can access any personal information we hold about you. To protect your privacy and the privacy of others, we'll need to verify your identity first.
If your personal information is incorrect, you can ask us to change it.
Request personal information
If your personal information is incorrect, you can ask us to change it.
Reporting suspected fraud
If you suspect someone is misleading ACC, acting illegally, or if you see or hear something suspicious, tell us about it.
Reporting suspected fraud