Our contact centres will be closed on 25 and 26 December 2018, and 1 and 2 January 2019.
See what our hours are over the holiday period on our contact us page.

Contact us

If you need help or have a question, get in touch with one of our teams, or find an ACC branch near you. You can also make a request for information, apply for a decision review or report fraud.

Our three main call centres are open Monday to Friday, 7am - 7pm. 

Holiday hours

Our contact centres will be closed on 25 and 26 December 2018, and 1 and 2 January 2019. 

Contact centre hours over the holiday period:

  • 24 December 2018 – from 7am to 5pm
  • 27 December 2018 to 4 January 2019 – from 8am to 5pm 

Request personal information

You can access any personal information we hold about you. To protect your privacy and the privacy of others, we'll have to verify your identity first.
Request personal information

Make an Official Information Act (OIA) request

Use our form to make an Official Information Act (OIA) request.
Make an Official Information Act (OIA) request

Find a branch

Find your nearest ACC branch. You can find the branch opening hours, street and postal address, phone number and PO Box.
Find a branch

Getting a decision reviewed

If you’ve talked to us and you’re still not happy, you can apply for a review. An independent reviewer will look at our decision at a formal review hearing.
Getting a decision reviewed

Reporting suspected fraud

If you suspect someone is misleading ACC, acting illegally, or if you see or hear something suspicious, tell us about it.
Reporting suspected fraud

Our online services

Our online services make it easier for you to work with us. We're developing and testing more services to bring you a better online experience.
Using our online services