Our contact centre will be closed on 25 and 26 Dec 2019 and 1 and 2 Jan 2020. For more holiday hours, go to Contact us For ACC payments over the holiday period, go to Getting paid if you can’t work
You can update a claim if you need to change the initial diagnosis or add a new one. You can also fix small errors in a claim form after you’ve submitted it.
If you submit an ACC45 for your patient and notice a small error in the information you submitted, you can send us a correction. Examples of errors you can fix:
To fix the error, call or email our registration team. If you’ve sent us a paper version of the ACC45 and we haven’t received this yet, you can email us a copy of the form.
While treating your patient, you may find another injury. If it relates to the first injury we cover and caused by the same accident, you can request to add the new diagnosis to the patient’s claim.
Eg, you’re treating a shoulder injury from a fall and later find the patient injured their knee in the same fall.
We’ll look at your request to change a diagnosis if:
If you’re a general or nurse practitioner you can:
If you’re an Allied health provider, submit an ACC32 prior approval request. First check to see if it is a standard or non-standard request:
Submit standard and non-standard prior approval requests
If you’re updating a sensitive claim, tell your patient to contact us. We'll talk them through the process. They may need another assessment.
Give us the following information:
We’ll let you know our decision within three working days. There may be a delay if we need a clinical advisor to assess your request, or we need more information. We’ll let you know if this happens.
When we’ve made our decision we’ll write to you and your patient.
If you have any questions or want to make a quick correction or update, contact us.
Phone 0800 222 070 (Monday to Friday, 7am - 7pm)Email email@example.com
If you’re in Northland, Auckland, Waikato or Bay of Plenty:
If you’re in Taranaki, Hawkes Bay, Manawatu-Whanganui, Wellington or the South Island: