Reporting health and safety incidents
If you’re a provider working under contract, you need to report health and safety incidents to us. Find out why, what to report and how to report it.
On this page
Why you should report health and safety incidents to us
We all play a part in protecting the health and safety of ourselves and others in the workplace. We’ll use your report to identify areas where we can work together to improve health and safety. This helps to:
- improve the way we deliver our services
- make sure you have the information you need to help keep people safe.
To meet your obligations under the Health and Safety at Work Act 2015 you need to work with us to manage health and safety risks.
WorkSafe has more information about working with other businesses to improve health and safety:
Incidents you should report
You should report any health and safety incidents that happen while working for us. This can be incidents that affect you, your staff, or our clients.
If you're doing work for us, we need to know about any notifiable events. This includes death and serious illness or injury. WorkSafe has more information about what a notifiable event is.
We need to know about any threats relating to your work with us. These are:
- personal threats – against you, your staff, another provider or a member of ACC staff
- organisational threats – to a place of business such as your practice or ACC sites.
Report any other risks that could cause harm or you think we need to know about.
What to do if there's an incident
Keep people safeFollow your internal incident management process to keep everyone safe. Report serious threats to the police.
Call us if there is an immediate risk to us, our staff or our clients
If you’re under a health contract – call the Provider Contact Centre or the recovery team of the client involved.
Other contracts – call the contract manager named in your contract or our head office. Ask for procurement.
Contact WorkSafe if it is a notifiable eventIf the incident is a notifiable event, you’ll need to keep the site of the event clear and report it to WorkSafe. Follow WorkSafe’s instructions about what to do.
Report a notifiable event to WorkSafe
Complete the online formEven if you’ve already called us, you need to report incidents to us in writing using the online form.
Online form to report health and safety incidents
After you’ve made a report to us
We’ll contact you as soon as possible if there’s something in your online form that needs our urgent attention. We may also follow up with you if we need more information.
Investigating health and safety incidents
It's your responsibility to investigate health and safety incidents. If you haven’t investigated at the time of reporting, we may follow up with you to see how it went.
If you‘re not sure how to investigate an incident, WorkSafe has a template that may help.
Contact us to report an immediate risk, or if you have any questions about the process.
If you’re under a health contract
Or contact your local engagement and performance manager.
Or contact the contract manager named in your contract.