If you’ve been injured or have lost a loved one because of the White Island eruption, we’re here to help. Read more about the support available

Home Health and service providers Treatment and recovery

Health and service providers

How to work with us. More about contract options, lodging claims, what we'll pay for, and invoicing. Supporting treatment safety and patient recovery.

How to provide your services Getting set up online Lodging claims Treatment and recovery Invoicing us Supporting safer treatment Reporting health and safety incidents Provider updates

Getting prior approval for further treatment for allied health providers

You may need to get prior approval from us before we can fund more treatment for your patient. Find out when you’ll need prior approval and how to get it.

Referring a patient for rehabilitation

If your patient is ready for the next steps in their recovery, you can refer them to a rehabilitation programme. You’ll need to get pre-approval from us first.

Issuing medical certificates and return to work

Doctors and nurses will issue a medical certificate if a patient with an injury can’t work. Find out what we need to know and how to help them return to work.

Work type detail sheets

Occupational assessors use work type detail sheets to find the requirements of different work types. They use them to match skills with work types.

How we support clients throughout their recovery

We want those who are recovering from accident or injury to have access to the right level of support, at the right time. We’re introducing a range of ways clie