Search results for ‘resolving issues’

228 results found

• ACC6937 Resolving issues together

  How providers can work with us to sort out a problem

  pdf 63 KB | Published February 2021
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• How we support quality and resolve issues

  We have structures in place to support quality practice and confirm health providers' services meet ACC policies, procedures, and expectations.

• Resolve an issue Whakatakotohia tō take

  If you need help navigating ACC there are options available to ensure you get the advice, support and advocacy you need. If you are unhappy with our service or a decision we’ve made, there are different ways to resolve the issue or make a complaint.

• Resolve Provider Competency Issue

  Last edited: 3 March 2023.

  pdf 1.3 MB | Published December 2023
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• We're changing how we handle customer reviews Kei te tinihia ā mātou urupare ki ngā arotake a ngā kiritaki

  We’re making it easier for you to resolve issues with us.

• Contact our provider relationship team

  Engagement and Performance Managers can help you understand how we work, and how our policies and processes relate to you.

• How to provide your services Te tū hei kaiwhakarato

  How to register with us, work under a contract, therapy for sensitive claims, and contact an engagement and performance manager.

• Protecting privacy as a supplier or provider

  If you're working with us, you have responsibilities when handling our clients' information.

• Register with us as a health provider

  If you want to offer services to our clients you need to register with us first. This includes treatment providers, registered health professionals and locums.

• Request an independent review

  You can apply for a review of decisions we make about your claim or levy invoice.

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