Search results for ‘resolving issues’

259 results found

• ACC6937 Resolving issues together

  How providers can work with us to sort out a problem

  pdf 63 KB | Published February 2021
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• How we support quality and resolve issues

  We have structures in place to support quality practice and confirm health providers' services meet ACC policies, procedures, and expectations.

• We're changing how we handle customer reviews Kei te tinihia ā mātou urupare ki ngā arotake a ngā kiritaki

  We’re making it easier for you to resolve issues with us.

• Resolve an issue Whakatakotohia tō take

  If you are unhappy with our service or a decision we’ve made, there are different ways to resolve this

• Contact our provider relationship team

  Engagement and Performance Managers can help you understand how we work, and how our policies and processes relate to you.

• How to provide your services Te tū hei kaiwhakarato

  How to register with us, work under a contract, therapy for sensitive claims, and contact an engagement and performance manager.

• Protecting privacy as a supplier or provider

  If you're working with us, you have responsibilities when handling our clients' information.

• Register with us as a health provider

  If you want to offer services to our clients you need to register with us first. This includes treatment providers, registered health professionals and locums.

• Understanding your responsibilities

  Learn about your responsibilities as a health provider registered with us and providing treatment to our clients.

• Apply for a review (ACC33)

  If you want to independently review a decision we’ve made about your claim or your levies you can apply for a review.

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