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I'm injured | Kua whara ahau

An injury can have a big impact on your life and those close to you. We care, and we’re here to support your recovery.

Go to I'm injured
  • What to do if you're injured
  • What we cover
    • Injuries we cover
    • Injuries we don’t cover
    • Treatment we can help pay for
    • If you're a New Zealander injured overseas
    • If you're a visitor injured in New Zealand
    • Using rongoā Māori services
    • Cover for maternal birth injuries
  • Types of ongoing support
    • Getting aids and equipment
    • Help at home
    • Transport and getting around
    • Childcare and education support
    • Travelling for treatment
    • Counselling and therapy
  • Types of financial support
    • Getting paid if you can't work - weekly compensation
    • Keep getting payments if you move overseas
    • Financial support if someone has died from an injury
    • Financial support if you have a permanent injury
  • MyACC is currently offline
    • About MyACC
    • Trouble registering or logging into MyACC
    • Register for MyACC
    • Get tips for using MyACC
    • MyACC is temporarily offline
  • Getting back to work after injury
    • Your recovery at work guide
    • How your recovery at work team supports you
    • If you're not able to work while injured
  • How we manage your claim
    • How we make cover decisions based on legislation
    • How we assess claims
    • Explaining your claim information
    • How we protect sensitive claims information
  • Resolve an issue
    • Navigation services
    • Getting someone to talk to us on your behalf
    • Alternative Dispute Resolution
    • Talk to us or make a complaint
    • Request an independent review
    • Restricting communication
For business | Mā ngā pakihi

We're here for all businesses in Aotearoa New Zealand. Find out about the levies you pay, cover options, invoicing, and workplace health and safety initiatives.

Go to For business
  • Understanding levies if you work or own a business
  • Update your business details
    • Change my details
    • If you're no longer in business
  • If you've received an invoice from us
    • Understanding your levy invoice
    • Calculating your levies
    • Multiple employer adjustment
    • Explaining your levy invoice
    • Ways to pay your levy invoice
    • Estimate your levy
    • Sort out a problem with your levy invoice
  • Your Work levy and Experience Rating
    • Understanding the Experience Rating programme
    • Calculating your Experience Rating
    • Experience Rating if you own more than one business
  • MyACC for Business - manage your account and levies online
    • About MyACC for Business
    • Get tips for using MyACC for Business
    • Account access for agents and advisors
    • Giving someone access to your levy account
    • MyACC for Business updates
  • Understanding your cover options
    • Cover for self-employed
    • Cover for shareholder-employees
    • Cover for employers
    • CoverPlus Extra (CPX)
    • Joining the Accredited Employers Programme (AEP)
    • Find an Accredited Employer
    • Find a workplace safety auditor
  • Supporting your injured employee to recover at work
    • Income for your employee while they recover
    • What to do when an employee is injured
    • Resources to help you support recovery at work
    • Understanding recovery at work as an employer
  • Business updates
  • Workplace health and safety
    • Our partners in workplace injury prevention
    • Supporting your business through health and safety incentives
    • Workplace injury prevention subsidies
    • Workplace injury prevention grants
Health providers | Ngā whare hauora

Find what you need to make working together easy. Learn more about our contracts, invoicing and supporting patient treatment and recovery.

Go to Health providers
  • Getting started
    • Quick guides
    • Key contacts
    • Provider videos
  • How to provide your services
    • Register with us as a health provider
    • Understanding your responsibilities
    • Working under a contract
    • Working with us as a rongoā Māori practitioner
    • Providing services via Telehealth
    • Providing therapy for sensitive claims
    • How we support quality and resolve issues
    • Cultural safety and competency
    • Contact our provider relationship team
  • Working with us using our digital services
    • Learn about ProviderHub
  • Lodging claims
    • Understanding claims and cover
    • Understanding complex cover​
    • Lodging a claim for a patient
    • Using the right read code
    • Using SNOMED Clinical Terms
    • Updating or changing a claim
    • Sending patient notes
    • Getting a decision on your patient's claim
  • Invoicing us
    • Paying you for your services
    • How to invoice us
    • Sort out a problem with a payment
  • Treatment and recovery
    • Helping your patient recover at work
    • Issuing medical certificates
    • Work type detail sheets
    • Referring a patient for rehabilitation
    • Getting prior approval for further treatment
    • Supporting safer treatment
  • Provider news and events
    • Watch and learn webinars
    • Provider email updates
    • Innovation Fund
    • Weekly claims data
  • Provider contracts and services
  • Reporting health and safety incidents
About us Mō mātou
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