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I'm injured Kua whara ahau

What to do if you're injured What we cover

Injuries we cover Injuries we don’t cover Treatment we can help pay for If you're a New Zealander injured overseas If you're a visitor injured in New Zealand

Types of ongoing support

Getting aids and equipment Help at home Transport and getting around Childcare and education support Travelling for treatment Counselling and therapy

Types of financial support

Getting paid if you can't work - weekly compensation Getting back to work after an injury Keep getting payments if you move overseas Financial support if you have a permanent injury Financial support if someone has died from an injury

MyACC - manage your supports online

About MyACC Trouble registering or logging into MyACC

How we manage your claim

How we make cover decisions based on legislation How we assess claims Explaining your claim information How we’ll support you if you’re injured

Get or give independent help with claims

Giving someone authority to act on your behalf Giving support as an advocate Get independent support

Make a complaint Preventing injury

In your community On the road Sexual violence Sport and recreation Trips and falls Traumatic brain injuries Making treatment safer Staying safe in your home

For business Mā ngā pakihi

If you've received an invoice from us

Why you've received an invoice Update your business details If you're no longer in business Explaining your invoice

Paying levies

Paying levies if you work or own a business Estimate your levy Calculating your levies Ways to pay levies Sort out a problem with your levies

Manage your business online

About MyACC for Business Account access for agents and advisors Giving someone access to your levy account Get tips for using MyACC for Business MyACC for Business updates

Choosing the best cover option

Types of cover for self-employed Standard cover for employers Joining the Accredited Employers Programme (AEP) Find a workplace safety auditor Types of cover for shareholder-employees

How your claims history affects your levies Managing employee injuries

What to do when an employee is injured Income for your employee if they can't work Working with us to get your employee back to work

Workplace health and safety

Keeping you healthy and safe at work Workplace injury prevention grants Workplace injury prevention subsidies Healthcare or social assistance aid equipment subsidy Construction supervisor health and safety training subsidy Tools for staying healthy and safe at work Agriculture - quad bike crush protection device subsidy Manufacturing - health and safety advisory services subsidy Residential construction health and safety advisory services subsidy Habit at Work tool

Business updates

Health providers Ngā kaituku hauora me ngā kaituku ratonga

How to provide your services

Register with us as a health provider Working under a contract Providing therapy for sensitive claims Contact our provider relationship team Understanding your responsibilities

Getting set up online Lodging claims

Who can lodge claims for different injuries Lodging a claim for a patient Using the right Read code Sending patient notes Updating or changing a claim Getting a decision on your patient's claim Using SNOMED Clinical Terms

Treatment and recovery

Getting prior approval for further treatment for allied health providers Referring a patient for rehabilitation Issuing medical certificates and return to work Work type detail sheets How we support clients throughout their recovery

Invoicing us

Paying for patient treatment How to invoice us Sort out a problem with a payment

Supporting safer treatment Reporting health and safety incidents Provider updates

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How we collect and use your information

How we collect and use your information

We collect and use personal and health information to identify ways we can enhance improve our services and better anticipate your needs.

How we use claim information

We use claim information to help understand your needs and to make sure we offer you the right services.
How we use information to match you to the right support

We use automated matching to make it easier for you to engage with us and get the right support.

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