Community Services Card Physiotherapy pilot ending soon

In 2022, ACC started a pilot allowing clients living in Ōtara and Māngere (South Auckland) with a Community Services Card, or who faced financial barriers accessing physiotherapy, to receive services on a fully funded basis.

We have made the decision not to make any changes to, or extend, the pilot. It will continue to run until it has reached its budget cap or the contract expiry date of 31 December 2024, whichever comes first. 

The limited data collected during the pilot means we have not been able to make an informed decision about any future roll-out of the initiative, particularly given the predicted size of investment required if we were to expand it. 

While this pilot is ending, Mana Taurite | Equity is a key pillar of our organisational strategy, Huakina Te Rā. We strive to provide all people in New Zealand equitable access, service experience, and outcomes. We will keep you updated on any new initiatives going forward.