Our offices are open to the public in alert level 2 areas. Our Auckland office is closed. Find more information in our COVID-19 section.

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Lodging a claim for a patient

Everything you need know about lodging a claim for your patient. This includes checking the type of claim and the forms you need to provide.

Treatment we can help pay for

We can help pay for a range of medical, health and treatment costs if we cover your injury. You may have to pay for part of your treatment costs. Includes serious injury and disability.

Service item codes and rates for Telehealth invoices

Find service item codes and rates here for Telehealth consultations during the COVID-19 response.

How we assess claims

ACC uses a system that allows us to identify and fast-track the acceptance of straightforward claims. ACC employees review and assess complex claims.

Provider COVID-19 email updates

Providers can find COVID-19 email updates here.

Provider updates

Find links to our monthly provider update emails and stay on top of what's happening in our provider space.

Weekly claims data

Find high-level claim information to help you with business planning during COVID-19.

2021 Cost of Treatment Regulations, Hearing Loss Regulations and Telehealth rate changes

Government has approved the cost of treatment regulation and hearing loss regulation rate changes. We’re also changing our non-contracted telehealth rates.

Providing services via Telehealth

You can find information here on ACC services considered essential and/or enabled for Telehealth during the COVID-19 response period.

Paying you for your services

If you’re treating a patient for an injury we cover, we’ll contribute to the cost of treatment. Find out what treatment services we’ll pay for and how much.
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