Our branches in Auckland are closed at Alert Level 3. All other branches are open. Find more information on our COVID-19 section.

I'm injured

What to do if you’re injured, types of injuries we cover, different ways we can support you, and getting help with a claim.

When we get your claim, we look at the rules set out in the Accident Compensation Act 2001 to see if we can cover your injury.
We use a system that allows us to identify and fast-track the acceptance of straightforward claims. Our people review and assess complex claims.
If you want to access the information we hold about you, you can request a copy of your claim file, which contains information about your claims.
We’re rolling out a new, more customer-focused approach to supporting you when you’re injured, from late 2019 to late 2020.