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I'm injured

What to do if you’re injured, types of injuries we cover, different ways we can support you, and getting help with a claim.

What to do if you're injured What we cover Types of ongoing support Types of financial support MyACC - manage your supports online How we manage your claim Get or give independent help with claims Make a complaint Preventing injury

How we make cover decisions based on legislation

When we get your claim, we look at the rules set out in the Accident Compensation Act 2001 to see if we can cover your injury.

How we assess claims

We use a system that allows us to identify and fast-track the acceptance of straightforward claims. Our people review and assess complex claims.

Explaining your claim information

If you want to access the information we hold about you, you can request a copy of your claim file, which contains information about your claims.

Our new way of supporting you when you’re injured

We’re rolling out a new, more customer-focused approach to supporting you when you’re injured, from late 2019 to late 2020.