How we manage your claim

When ACC gets your claim, we look at the rules set out in the Accident Compensation Act 2001 to see if we can cover your injury.

We use a system that allows us to identify and fast-track the acceptance of straightforward claims. Our people review and assess complex claims.

If you want to access the information ACC holds about you, you can request a copy of your claim file, which contains information about your claims.

We have a new, more customer-focused approach to supporting you when you’re injured. Learn what's changed and how you can manage your own claim.