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How we make cover decisions based on legislation
When ACC gets your claim, we look at the rules set out in the Accident Compensation Act 2001 to see if we can cover your injury.
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How we assess claims
We use a system that allows us to identify and fast-track the acceptance of straightforward claims. Our people review and assess complex claims.
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Explaining your claim information
If you want to access the information ACC holds about you, you can request a copy of your claim file, which contains information about your claims.
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How we’ll support you if you’re injured
We have a new, more customer-focused approach to supporting you when you’re injured. Learn what's changed and how you can manage your own claim.