What to do if you're injured

Find out what you need to do if you're injured in an accident and how a claim is made on your behalf.

  1. Visit your health provider

    This could be your doctor, physiotherapist, local medical centre or emergency department.

  2. Your health provider will make a claim

    They'll make sure to fill out all the right forms and will make a claim to us on your behalf.
  3. Pay for part of your appointment

    If we cover your injury, we can contribute to part of your appointment to your health provider as set out by the ACC Cost of Treatment Regulations. You'll need to pay for the rest. Check with your health provider for their fees.

    If you have a Community Services Card or are a dependant (14 - 17 years of age) of a Community Services Card holder, you may get a lower-cost visit to your GP. Most GPs will also offer zero-fees for children under 14 years.

    Treatment we can help pay for
  4. We'll confirm if you’re covered

    We'll send you a letter to confirm if we cover your injury. This is usually within a week. If we have your mobile number or email address, you may receive information telling you what's happening with your claim much sooner. If we don't cover your injury, we’ll let you know why.

    Injuries we cover
  5. Find out how we can support you

    If you need ongoing support from us, we'll assign you a case owner. They'll help you get the support you need and sort out any problems.

    Find out what support we provide
  6. Get paid if you can’t work

    If you can't work because of an injury we cover, we can help with your income.

    How to get weekly compensation
Last published: 5 June 2019