What to do if you're injured

1. Get treatment

   This could be at your doctor, physiotherapist, an after hours medical centre or the hospital emergency department.

2. The treatment provider will make a claim

   One less thing for you to worry about. They’ll fill out the right forms and make a claim to us on your behalf.

3. Pay for part of the appointment

   If the injury is covered, we pay part of the health provider appointment fees. You’ll need to pay the rest. This is set out by the ACC cost of treatment regulations. Ask the health provider about their fees.
   
   If you have a Community Services Card or are a dependant (14 to 17 years of age) of a Community Services cardholder, you may get a lower-cost visit to your GP. Most GPs will also offer zero-fees for children under 14 years.
   
   Treatment we can help pay for

4. We'll confirm if your injury is covered

   If your claim is covered we’ll text you and let you know. We may also send a letter, usually within a week. If you don’t already have one you’ll need to find a health provider to provide your treatment, like a physiotherapist.
   
   Injuries we cover

5. How we support you and your whānau

   Along with financial support if you can’t work or have a permanent injury, we can pay for things like transport to get you to appointments or work, childcare and help around the home.
   
   Support we provide

6. If you can’t work, we may pay up to 80% of your income

   If your injury means you’ve had to stop working, you may be eligible for weekly compensation. This is financial support to help replace some of your lost income while you recover — up to 80% of what you earned before your injury.
   
   Weekly compensation doesn’t start automatically. You’ll need to apply through your MyACC account, or by calling us. 
   
    Learn about weekly compensation