Working with us using our digital services

Get set up with our digital services

To use our digital services, register as a health provider or vendor with us.

Register as a health provider

View this video to find out more about how you can use our digital products, lodge claims, find claim information, submit invoices, find invoice information and more.

Introduction to our digital services video

Our digital services options

You can choose to use:

• your practice management system (PMS)
• ProviderHub

What you can do with our digital services

We have the following digital services available.

Computer and browser minimum specifications

Your computer and browser need to meet these specifications. If they don't, you may have limited ability to use our digital services.

Operating systems:

• Windows 7 or higher
• Apple OS X 10.7 or higher.

Browsers:

• Microsoft Edge version 11.X or higher
• Firefox version 30.X or higher
• Chrome version 40.X or higher
• Safari version 7.X or higher (except when submitting medical certificates).

Screen resolution:

• 1024 x 768 or higher.

If you use a practice management system

Not all PMS can offer our full suite of digital services listed in the table above. Check with your PMS helpdesk or user manuals to see which of the digital services are available for you to use.

You can use our other digital options if your PMS vendor is not using one of our digital services.

If you don't use a PMS, contact us to talk through what you want to do. We'll let you know the most suitable digital option.

Before you talk to us, make sure you:

• are registered with us to provide your health services
• check your computer meets the minimum specifications. 

Renewing your digital certificate

You'll need a HealthSecure digital certificate to work with us using your PMS. Your digital certificate belongs to you and so you can't share it with others. HealthLink issues digital certificates that are valid for one year. Renew it each year to keep using our digital services. We cover the cost of the digital certificate and the renewal.

Digital certificates - HealthLink website

Register your practice as an organisation

If someone in your practice has held or currently holds a digital certificate, your practice is likely already registered. Contact the Registration Authority if in doubt.

Email registration.authority@acc.co.nz  

Organisation registration form

Register an individual

Register each individual in your practice that needs a digital certificate to use your PMS. You can't share digital certificates between individuals. 

Individual user registration form

If you prefer to download the forms use these options. 

Organisation registration downloadable form

Individual user registration downloadable form

When complete, email the application forms to the Registration Authority for processing.

Email registration.authority@acc.co.nz

Once you receive your digital certificate from HealthLink, follow their installation instructions. Contact HealthLink if you have any issues installing your digital certificate

Phone 0800 288 887 - option 3 (helpdesk)

Using ProviderHub

If you use eBusiness Gateway

eBusiness Gateway is closing from Easter 2026. To continue working with ACC you’ll need to start using your Practice Management System (PMS) or ProviderHub. We recommend you switch by 5pm on Friday 20 March 2026.

PMS

Talk to your PMS help desk or IT support to find out if you can keep working with us via your PMS. If you can't use your PMS, please join ProviderHub.

ProviderHub

If you haven’t received an invitation to join ProviderHub, please contact us. Have your ACC Vendor ID ready when you call or include it in your email.

Call 0800 222 070
Email ACCProviderHub@acc.co.nz

Contact us

If you need more help with getting set up to use our digital services, contact us.

Phone 0800 222 994 – option 1
Email accproviderhub@acc.co.nz 
Email ebusinessinfo@acc.co.nz