ProviderHub is a new online self-service platform. It replaces our existing self-service digital offerings, including e-Business Gateway (often referred to as eLookup). You’ll be able to use ProviderHub to lodge claims, invoice us, look up claim information, request treatment extensions – and more.
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ProviderHub: A new way of working
ProviderHub will make things simpler. It has a modern look, and allows you to access most online services in one place. It’s built on the latest cloud technology and has controls in place to protect your information and the privacy of our shared clients.
We’re doing this because we know the existing technology is outdated and the platforms supporting these services need to be replaced.
ProviderHub includes more of the functions you've been asking for, making the experience of working with us easier.
The animation below illustrates a new way of working with ProviderHub.
What services will be available?
|Service||Currently accessed via|
|Claims submission (ACC45)||Healthlink Claim eLodgement portal or eBusiness Gateway|
|Claim queries||eBusiness Gateway|
|Invoice submission (ACC40)||eBusiness Gateway|
|Invoice queries||eBusiness Gateway|
|Treatment extension requests (ACC32)||ACC online forms|
|Sensitive claim engagement form submission||ACC website|
|Medical certificate (ACC18) submission||New to ACC digital self-service|
|Change of diagnosis submission||New to ACC digital self-service|
Not all services are available from day one and will be added over time. We’ll keep you posted when we add more functionality and forms.
Existing platforms, including eBusiness Gateway, will be turned off once all new forms are in ProviderHub and all vendors have been invited to register to use it.
There are a number of great features to make working with us easier, including:
- individual logins with identity verification
- seeing your contact details and updating these yourself
- searching for other registered providers who are users of ProviderHub for referrals
- ‘pause’ a form and come back to it later. Forms, excluding invoices, can be paused for up to 14 days.
Practice Management System (PMS) users
If you’re using a PMS for claims, invoicing, and medical certificate submission you’ll be largely unaffected.
If you’re using any of our digital offerings outside of your PMS, for example Treatment Extension (ACC32) or eBusiness Gateway/eLookup to see the status of a claim or invoice, you’ll need to use ProviderHub.
How can I get ready?
Over the next few months we’ll be talking to a number of organisations and providers about how to prepare for ProviderHub and how we can support you.
We will provide training material, video demonstrations and live webinars to support with the transition.
Your move to ProviderHub will begin when you receive an invite from either us or your organisation. We expect to start sending invites early in 2022.
As we are rolling out ProviderHub to thousands of users, we are taking a phased approach to ensure we can offer the right level of support.