Signing up for ProviderHub

Here’s everything you need to know to get onboard and enjoy the convenience of ProviderHub.  

On this page

    Confirming your identity on ProviderHub

    When you’re invited to join ProviderHub, you can log in by using either My Health Account Workforce or RealMe. 

    My Health Account Workforce and RealMe offer a safe, secure, and easily accessible way to log into ProviderHub. When you’re invited to join ProviderHub, we’ll provide a link for you to create either a My Health Account Workforce account or a RealMe account. 

    My Health Account Workforce

    In partnership with Health New Zealand | Te Whatu Ora, we’re using My Health Account Workforce as one of our secure digital gateways into ProviderHub. You may have already created a My Health Account during the COVID-19 pandemic. 

    My Health Account Workforce is used by healthcare professionals, businesses, and other related workforces to deliver healthcare services. Non-health professionals, such as taxi services, can also use this to verify their identity. 

    To create a My Health Account Workforce account, you’ll need: 

    • An email address that is unique to you (eg not a shared inbox). If you have already used this email address to register for My Health Account (for personal use) you will not be able to use it again for My Health Account Workforce (for professional use). You can log into your My Health Account and change the email used, to use this email for My Health Account Workforce instead. 

    • Your preferred identity document to complete the identity check when creating your account. This could be a: 

      • NZ drivers' license
      • NZ passport
      • NZ citizenship certificate
      • NZ Kiwi Access Card
      • NZ birth certificate (issued after 1 January 2003)
      • Australian passport
      • Australian birth certificate

    For more information on creating an account with My Health Account Workforce:

    Te Health New Zealand | Te Whatu Ora - Creating your My Health Account Workforce

    To find out more about My Health Account Workforce: 

    About My Health Account Workforce – Health New Zealand | Te Whatu Ora 

    If you’re having problems creating your My Health Account Workforce account you can contact

    Phone 0800 222 478 

    RealMe 

    We’ve introduced RealMe as our newest way to securely log into ProviderHub. RealMe is a service provided by the New Zealand Government, and is used across Government online services as a way to verify your identity. You may have used RealMe in the past to access your IRD account.  

    To create a RealMe account, you’ll need to verify your identity by entering: 

    • a mobile number 
    • an email address that is unique to you (eg not a shared inbox) 

    Once you’ve created your RealMe account, you’ll be redirected to ProviderHub, where you’ll be asked to enter your unique email address. We’ll then send a code to that email for you to enter into ProviderHub and complete your authentication process.  

    For more information about RealMe: 

    Home – RealMe

    For help creating a RealMe account: 

    Help – RealMe 

    If you are having problems creating your RealMe account contact: 

    Phone 0800 664 774  

    Getting started on ProviderHub

    ProviderHub has tasks that allow you to send us forms and look up information. To start working, you’ll need to request access to the tasks (this could be health related forms or financial information searches) you need. 

    1. Click on the person icon at the top right of your screen. 
    2. Select 'Task Access'.
    3. Follow the instructions on the page to add your organisation and request access to tasks.
    4. A ProviderHub administrator in your business will be notified of your request and approve if you are eligible to perform this task in your role.
    5. Once your request is approved, your tasks will be displayed on your homepage. You can start using them straight away. 

    Getting started for administrators 

    If you have been asked to be an administrator. 

    1. Follow the steps on the 'Signing up for ProviderHub' page to select the tasks you need access to.
    2. When you select the tasks you want access to, include the task called manage organisation.
    3. Enter the one time code and the email address that the code was emailed to. This email address may not be the same one you’ve used to sign up to ProviderHub. 
    4. Accept the terms and conditions and your responsibilities as a ProviderHub administrator.
    5. Your administrator role will be automatically approved.
    6. As an administrator you need to respond to access requests from colleagues. You will receive an email letting you know there are requests pending for you to review. Go to your homepage and select 'Manage organisation' to review task access requests.  

    Dedicated ProviderHub support

    Check out our user support page. There are guides and videos to help you with all the features on ProviderHub.

    User support

    For dedicated ProviderHub support, please contact us:

    Email accproviderhub@acc.co.nz

    Phone 0800 222 994

    Last published: 21 July 2025