Christmas and New Year opening hours and pay dates
We have reduced hours over the holiday period and are closed on public holidays. Your payments from us may be paid early. See more details.
Search results for ‘CL’
1361 results found
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Changing your clock for daylight saving might sound harmless. But we've received a few claims over the years to the contrary.
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Unfortunately, the technology available for the hotline did not align with our other communication platforms, making the line difficult to maintain from a business and operational perspective. Read more.
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Our annual review into our payment rates is complete, and we've made some changes that are coming from 1 July 2023.
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We've done our annual review into our payment rates, and we've made some changes that are coming soon.
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After more than three years of engagement with providers, suppliers, sector groups, agencies and professional bodies, our new Sensitive Claims Service contract was launched on 1 December 2024.
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We've done our annual review of our payment rate for minimum rate of weekly compensation payable. We’ve made some changes that are coming soon.
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We’ve made an improvement to our claim approval notification process. Most kiritaki (clients) will now receive a text message from us instead of a posted letter.
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We've wrongly accepted claims lodged by acupuncturists without a GP’s diagnosis. Remember, a GP must diagnose an injury before lodging a claim for cover.