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• Sensitive Claims Service suppliers can apply for group-based therapy from 3 February

  Sensitive Claims Service suppliers who would like to deliver group-based therapy can apply on our website from 3 February 2025.

• New voice technology to improve calls to our Provider 0800 number

  We are introducing voice technology to help improve call handling efficiency in our contact centre

• What’s your plan to transition kiritaki to new Sensitive Claims Service?

  The new Sensitive Claims Service launches on 1 December. You can use our new interactive guide to help you plan how you’ll transition kiritaki (clients) to the new contract. This will ensure they can continue to receive the treatment and services they nee

• Payment plans in MyACC for Business

  We’ve added new functionality to MyACC for Business that will allow you, as an agent or advisor, to set up a payment plan on behalf of your clients.

• Audiologists to lodge work related hearing loss claims

  From 1 June 2022, audiologists will be able to lodge claims with us for work related hearing loss.

• Moving kiritaki from Training for Independence Sensitive Claims

  The Training for Independence Sensitive Claims (TI-SC) contract ends on 30 November 2024 and will not be renewed.

• Employer Reimbursement Agreement (ERA) updates on MyACC for Business
• Onelink’s dispatch facility is moving to a new site

  Onelink, ACC’s supplier of medical consumables, is moving from their Point Chevalier facility to a new facility in Māngere from 5 to 9 May. Onelink is working to ensure all orders go out on time. See the full update.

• Apply to be a service provider under the Sensitive Claims Service

  Service providers who provide non-counselling services will be able to deliver services to kiritaki (clients) under the new Sensitive Claims Service contract, launching 1 December 2024.

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