Christmas and New Year opening hours and pay dates
We have reduced hours over the holiday period and are closed on public holidays. Your payments from us may be paid early. See more details.
Availability of Provider ACC Digital Services Weekend of 9 March
Released 04/03/2019
Over the weekend of 9 March 2019, ACC will be switching to a new version of our online case management system, which will affect Provider ACC Digital Services.
Here are the indicative timeframes of service availability during the weekend of 9 March:
| Service | Friday 8 March (PM) | Saturday 9 March (AM) | Saturday 9 March (PM) | Sunday 10 March (AM) | Sunday 10 March (Starting at 12 PM) | Monday 11 March (AM) | Monday 11 March (from 8 AM onwards) |
| Submissions | Available | Service unavailable | Available | ||||
| Queries | Available but won't show recent submissions | Service unavailable | Available | ||||
What this means for you:
- From the evening of Friday 8 March to 12 pm, Sunday 10 March, you can submit forms. However, you will not be able to query recent submissions.
- From 12 pm, Sunday 10 March, you will not be able to access any provider ACC Digital services and not be able to submit the following forms online until 8 am on Monday 11 March:
- Invoice submissions and queries (eBusiness Gateway, SendInvoice, SOAP/API)
- Injury Claim submissions and queries (eBusiness Gateway, Healthlink eLodgement, SOAP/API)
- Vocational Rehab forms
- Home Care Support services forms and reporting
- Sensitive Claims Engagement forms
We apologise for any inconvenience this may cause.