Our call centres will be closed 25 to 26 December 2023 and 1 to 2 January 2024. For more details on site and call centre closures over the Kirihimete Christmas period, visit contact us

Are you receiving weekly compensation over the holiday period?  View our weekly compensation payments dates.

Help shape the future ISSC contract this May

Released 30/03/2023

In May, our Integrated Services for Sensitive Claims (ISSC) evolution programme is coming to multiple locations throughout Aotearoa New Zealand. Join us to discuss how we’re evolving and strengthening the support we provide survivors of sexual violence.
We’ve collected recommendations about ways to improve different aspects of a survivor’s journey and experience when they access support . This feedback has come through our multiyear engagement with:

  • providers
  • suppliers
  • survivors
  • client advocates
  • professional bodies
  • government agencies.

Many of these recommendations will feature in the new ISSC contract, which goes live December 2024.

In-person engagement sessions

Join us face-to-face in May to discuss four areas that are in early design stage for the new contract, which include: 

  • a new ‘front door’ entry point for survivors to access ACC support
  • a more streamlined assessment process
  • creating more flexible service offering for everyone
  • cultural safety and uplift for ISSC providers.

We will also have an interactive discussion about how we can support providers to successfully deliver sensitive claims services and improve client outcomes. 
By participating in these engagement sessions, you’ll be helping to shape the future ISSC contract.    

Who should attend

These half-day sessions are open to:

  • existing ISSC suppliers and providers
  • organisations and providers who may want to work with us in the future
  • people who support survivors and want to understand more about what we are changing. 

We’ll also have time for some whanaungatanga so you reconnect and meet others in your field.
These sessions fulfil the contractual requirement for existing ISSC suppliers to attend a supplier engagement session. 

Session dates and locations

All sessions will begin at 1pm on the following dates and locations: 


  • Thursday 11 May 2023, ACC Manukau site
  • Friday 12 May 2023, Albany location
  • Thursday 25 May 2023, ACC Manukau site
  • Friday 26 May 2023, ACC Manukau site


  • Monday  15 May 2023, CBD location
  • Tuesday 16 May 2023, CBD location


  • Thursday 25 May 2023, CBD location
  • Friday 26 May 2023, CBD location


  • Tuesday 30 May 2023, CBD location
    (This session will begin at 12 pm)


  • Wednesday  17 May 2023, CBD location
  • Thursday 18 May 2023, CBD location


  • Wednesday 24 May 2023, CBD location


  • Tuesday 9 May 2023, CBD location


  • Monday 29 May 2023, CBD location


  • Wednesday 17 May 2023, ACC Nelson site

New Plymouth

  • Tuesday 9 May 2023, CBD location

Palmerston North

  • Monday 8 May 2023, CBD location


  • Friday 19 May 2023, CBD location 
    (This session will begin at 12 pm)  


  • Wednesday 31 May 2023, CBD location


  • Monday 22 May 2023, ACC Justice Centre
  • Thursday 1 June 2023, ACC Justice Centre


  • Monday 8 May 2023, Onerahi location

We can offer virtual options for providers who can’t join us in person. 
To attend, RSVP by 28 April 2023. Space is limited at each location, so RSVP now to reserve your place. Registered attendees will receive confirmation with exact location details.

RSVP for an ISSC engagement session now

Back to updates