Helpful resources and contacts for the Sensitive Claims Service

Released 02/07/2025

Our website has several resources available to support providers working under the Sensitive Claims Service.  

Resources hub 

All the key resources for the Sensitive Claims Service are now centrally located in our Resource hub to make them easier to access: 

Resources 

On the resources page, you will find key documents like: 

•    All report templates for the Sensitive Claims Service  
•    The Service Schedule and Operational Guidelines for the Sensitive Claims Service   
•    Report Guidelines and SMART goal examples  
•    Annual Declaration  
•    Contract Amendment request template 

Provider-specific page 

You can also find important documents and information on our webpage for providers: 
Working under the Sensitive Claims Service 

On this page, you’ll find: 

  • Links to important documents about the contract 

  • Information about outcome measures 

  • Information about group-based therapy and a list of approved groups 

  • Information about training modules  

  • A video guide to help you understand how to complete wellbeing plans 

If you can’t find what you’re looking for, we have a list of key contacts that you can use depending on your query. 

Key contacts 

Clients supported by a dedicated Recovery Partner 

  • Phone 0800 735 566  

  • or contact your Recovery Partner directly using the phone number or email they provided. 

Clients supported by Assisted Recovery 

  • Phone 0800 735 566 ext. 87878  

Update contractual and referral information 

Contract, newsletter and reporting link 

Submit Sensitive Claims Service reports to ACC 

If you have any questions, contact our provider relationship team 

  • Phone: 0800 222 070  

 

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