Information to help manage capacity for the Integrated Services for Sensitive Claims (ISSC)
As part of the ISSC quarterly reporting cycle, you provide us with valuable information about the number of clients that use your services, how many you place on a waitlist (if you manage a waitlist), and the number of referrals you couldn’t accept.
According to the data we received:
The total number of clients reported to be on waitlists for December 2023 through to February 2024 was 1,347 – down from 1,727 in the previous quarter (please note that clients may be double counted if they are on separate waitlists with multiple suppliers).
21,100 referrals couldn’t be accepted due to capacity constraints. This is up from 19,967 last quarter. This doesn’t mean 21,100 unique clients were referred — people may have contacted more than one supplier to find an available provider or to go on a waitlist.
The average wait time across all regions is 15 weeks — it was 13 weeks last quarter. This doesn’t mean all clients who wanted to start ISSC services during this quarter had to wait 15 weeks — the wait time is only for clients who were on a waitlist. We have no way of knowing how many clients accessed services without having to wait. During the same period, 3,134 new sensitive claims were lodged - of which 1,626 went on to receive support through the ISSC.
Please refer to the Operational Guidelines for more information on how you can manage waitlists, decline referrals, and deliver services outside of your Territorial Authority (TA) to address capacity issues.