Important reminder about completing treatment reviews
We’ve found that some treatment review reports are not meeting the reporting standards for the Sensitive Claims Service.
A treatment review is an evaluation or a formal check-in to assess the effectiveness of treatment a person is receiving, and whether any changes are needed to better support their recovery. The assessor is an ACC registered named assessment provider who is not the treating provider for the kiritaki (client). It’s a standard part of ongoing care, especially for mental injury claims, and provides information on:
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progress made since treatment began and how this is measured
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current symptoms and functioning
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effectiveness of current treatment strategies (eg whether therapeutic models and adjunctive therapies used are evidence-based) and medication (this sometimes also requires a comparison with earlier treatment)
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any barriers to recovery and how these are being managed
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recommendations for continuing, changing, or ending treatment.
Our goal is to ensure that the treatment is appropriate, likely to be effective, and aligned with the individual’s needs. We need to know if the treatment being provided is likely to improve the injury-related concerns of the kiritaki and their ability to function in everyday life. Treatment reviews are especially important when kiritaki progress has stalled, or where there’s little improvement despite extensive treatment and other supports.
There are also important ethical and professional responsibilities to consider when undertaking evaluations of another profession’s work, including avoiding potential conflicts of interest where the treating clinician is a friend, supervisee/supervisor, or close colleague.
Learn more about treatment reviews.
We ‘re also preparing a brief video guide on completing treatment reviews, which will be available on our website later this year, and we’ll offer advice on completing treatment reviews during our Psychology Advisor Forum in February 2026. We’ll provide details closer to the time.