Christmas and New Year opening hours and pay dates
We have reduced hours over the holiday period and are closed on public holidays. Your payments from us may be paid early. See more details.
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We’re excited to announce that the tender for the new Sensitive Claims Service
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If you have a problem with your levy invoice, talk to our business team. If you're still unhappy, you can make a complaint or have a decision reviewed.
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You can choose to have someone else manage your levy account on your behalf. You can give them authority in a number of ways.
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pdf 178 KB | Published June 2025Download
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When we receive your claim, we look at the rules set out in the Accident Compensation Act 2001 to see if we can cover your injury.
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Find high-level claim information to help you with business planning during COVID-19.
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Find the right Read Code for your patient’s injury to record on their claim. Each read code has a trigger number telling you how many treatments we’ll pay for.
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pdf 199 KB | Published October 2025Download