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After lodging a claim with us there are a few things we need to think about before deciding on cover for your patient.
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When we accept a claim for cover it means there’s been an identifiable accident causing personal injury. Learn how we make cover decisions.
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Our website has several resources available to support providers working under the Sensitive Claims Service.
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There are limits to the support we can provide, set by Parliament. We can’t cover things like illness, conditions related to ageing, emotional issues.
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We’ve made an improvement to our claim approval notification process. Most kiritaki (clients) will now receive a text message from us instead of a posted letter.
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You may need to get prior approval from us before we can fund more treatment for your patient. Find out when you’ll need prior approval and how to get it.
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The Sensitive Claims Service provides support, assessment, and treatment services for kiritaki (clients) who have experienced sexual abuse or assault covered by the Accident Compensation Act 2001 and have a mental injury caused by that act of sexual abuse or assault.