Surveys
We regularly survey people across Aotearoa New Zealand to understand their experiences with us. Your feedback helps us learn what’s working, what needs to improve, and how we can make our scheme better for everyone.
On this page
Your voice matters
We want to hear from a range of people about their experiences, this includes:
- Injured people
- Healthcare providers
- New Zealand businesses helping an employee return to work
- Those who contribute to the system as a levy payer
- Members of the public.
Your feedback helps us understand what’s working well and where we need to improve. It guides how we design and deliver services so they better meet the needs of you, your whānau, and your community.
If you’re ever unsure whether a survey is genuine, you can contact us at:
Email: feedback@acc.co.nz
FAQs
Depending on whether you are surveyed as a provider or an injured person, the survey is about your experience with us.
For injured people, it is about your experience with us, your employer, and your treatment or rehabilitation provider. We ask about your views, the impacts of your injury, and your recovery outcomes.
For rehabilitation and treatment providers, we want to know what’s working well and what could be better when it comes to supporting rehabilitation and treatment providers.
The surveys are run by a team at ACC - Voice of the Customer team. They work with an independent research company, Ipsos.
No. It’s your choice. It won’t affect your care, support or relationship with us. You can stop at any time, and opt out of future surveys by clicking ‘opt-out’ in the email invite.
You can also email us to tell us to remove you from any future surveys:
Email feedback@acc.co.nz
Your feedback helps us understand what’s working and what needs to improve—so we can make our scheme better for you and others.
Yes. Your feedback is grouped with others and any personally identifiable information is removed. We may act on feedback if there’s a safety concern.
Depending on your answers, the survey should take around 10 - 15 minutes.
We use your feedback to understand and improve our services.
Your responses are combined with responses from others and summarised at a group level. This means we can look at overall trends. We remove any personally identifiable information from any written feedback you provide so no one can identify you.
You won’t be identified in any reports or research, even if they’re made public (such as in any reports or on our external evidence library).
Your data is stored securely and only accessed by authorised staff. For more details see our Privacy Policy.
We use Generative AI (Gen AI) to help identify common themes across many responses, but your feedback is always reviewed by a person, and our policies ensure Gen AI is used safely and responsibly. . We also use Gen AI to:
- Ask smart follow-up questions in the survey
- Summarise key themes from responses
For more information see our Gen AI page.
Your survey invitation details how you can complete the survey. This will either be online via the survey link or, for some surveys, by phone. No preparation is needed—just your honest views.