Mental injury services
We provide services and support for people with mental injury caused by a variety of reasons.
On this page
Types of mental injury we cover
We cover four types of mental injury:
If we accept a claim for a physical injury, we can also cover mental injuries resulting from that injury.
If a physical injury is caused by medical treatment we may also be able to cover a resulting mental injury, even if the physical injury isn’t covered.
We also cover mental injuries if someone has experienced, seen or heard a traumatic event at work such as working in a retail shop when a robbery takes place. This is even if the kiritaki (client) hasn’t been physically injured.
We provide support for anyone in Aotearoa New Zealand, including visitors to the country, who has experienced sexual abuse or assault in New Zealand.
For kiritaki who do not have a covered mental injury but are experiencing psychological difficulties following their accident, we may be able to fund counselling support.
What support is available
We offer a range of support for people experiencing mental injury due to trauma, including:
- Counselling and therapy from qualified professionals
- Psychiatric and psychological assessments
- Day programmes for structured group and individual therapy
- Residential rehabilitation for intensive support
- Navigation and cultural support to improve access and responsiveness
These services aim to help kiritaki recover, regain independence, and improve wellbeing.
Who provides these services
Our mental injury services are delivered by a diverse network of qualified professionals across Aotearoa New Zealand. These include:
- counsellors
- psychologists and clinical psychologists
- psychiatrists
- psychotherapists
- social workers delivering counselling services
These providers offer a range of support including assessment, therapy, and rehabilitation for people affected by mental injury. Services are available in a variety of settings including community-based, residential, and structured day programmes. This ensures flexible and responsive care.
We work closely with providers to uphold high clinical and cultural standards. We also actively partner with Māori and Pacific practitioners to improve access, cultural safety, and outcomes for all kiritaki.