Important deadline: 31 May 2025 is the last day to transition claims to the Sensitive Claims Service
This is our final reminder that all kiritakimust be transitioned from the Integrated Services for Sensitive Claims (ISSC) to the Sensitive Claims Service by no later than 31 May 2025. This is to ensure continuity of care and to help effectively manage the flow of kiritaki over to the new service.
All remaining claims must now be in process of being transitioned to the Sensitive Claims Service.
If this is not possible you must contact the Recovery Partner or Recovery Team managing the claim immediately to discuss options to ensure transition before 31 May 2025.
If a supported assessment under the ISSC will not be completed before 31 May 2025, you need to contact the Recovery Partner managing the claim so they can work with you to transition the claim now and approve a specialist cover assessment under the Sensitive Claims Service to ensure kiritaki are successfully transitioned to the new contract prior to 31 May 2025.
Learn more about how you can support kiritaki through the transition.