Invoicing for group-based therapy services update
Some suppliers who engage service providers to co-facilitate group-based therapy alongside a named service provider have reported being unable to bill for group-based therapy hours. We’ve found a solution but ask you to contact us if you think this issue impacts you.
Email us with information confirming your supplier's name, contract number and group name so we can investigate this for you.
A few additional reminders:
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Avoid double billing: please ensure invoicing reflects total hours delivered to the kiritaki (client), not per facilitator. There have been instances where both (or all) facilitators invoice ACC for the full group duration (eg two hours each for a two-hour group). We will follow up directly with affected suppliers.
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Invoicing for clients who have disengaged for groups: invoicing is only permitted for services that have been delivered to a kiritaki. If a kiritaki disengages from a group before it finishes, and re-engagement efforts were unsuccessful, the provider can't invoice for any remaining hours unless they were used to deliver services to the kiritaki.
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Group-based therapy hours are in addition to package A & B hours: A reminder that group-based therapy hours are a supporting service and can be invoiced for in addition to the hours in the Tailored Support to Wellbeing package.