Christmas and New Year opening hours and pay dates
We have reduced hours over the holiday period and are closed on public holidays. Your payments from us may be paid early. See more details.
Living My Life Service update
Released 03/11/2025
A new Living My Life (LML) Service contract started on 1 November 2025. The service supports our kiritaki (clients) who have experienced long-term and permanent disabilities due to injury.
Key changes include:
- Programme options: There are now two options – short-term (up to 12 months) and longer-term (over 12 months, likely ongoing). There is renewed emphasis on building natural supports and helping our kiritaki (clients) access work where possible to become more independent.
- New purchasing model: Funding is now more transparent, making it easier for suppliers and ACC to track service delivery.
- Clearer service components: The service components and their respective durations have now been clearly defined.
- Enhanced relationship building with clients: More hours are allocated for building relationships, planning, and cultural connection, giving kiritaki more choice and control.
- Focus on outcomes: There are new reporting requirements to measure client outcomes.
We’ve also updated the Operational Guidelines to support clarity and consistency of service delivery.
For more information, take a look at our resources or email us.