I'm injured

What to do if you’re injured, types of injuries we cover, different ways we can support you, and getting help with a claim.

You can choose someone to talk to us about your claim on your behalf. You can give them authority in a number of ways, and give different levels of access.
If you’re unhappy with a decision we’ve made, there are a few different people you can talk to. You can also make a complaint or have the decision reviewed.
You can give our clients informal advice on their claim, based on your own experiences or expertise. Find out how to become an advocate.