Getting aids and equipment to help with an injury

If we cover your injury, we can help if you need to use aids and equipment to get on with your everyday tasks. This could be crutches, a wheelchair, hearing aids, glasses or artificial limbs.

On this page

    Types of aids and equipment you can get

    The type of aids and equipment we can help you with depends on what support you need for your injury.

    For example, we can help with:

    • hearing aids and batteries
    • braille equipment or glasses
    • wheelchairs, walking frames or crutches
    • specialised chairs or furniture
    • voice recognition software
    • artificial limbs.

    Talk to your health provider about any aids or equipment you might need, and if we can help with them.

    What aids and equipment we'll pay for

    We’ll pay for the aids and equipment you need to recover from your injury. You may have paid some of these costs while waiting to hear if we'll cover your injury. Talk to your case owner about a possible refund.

    How to apply for aids and equipment

    You can apply for aids and equipment any time after we’ve accepted cover for your injury.

    To apply you can:

    • ask your doctor to send us a letter of recommendation. We’ll contact you once we get this
    • contact our claims team. Have your claim number ready
    • fill out the ACC001 form and send it to us by email, or drop it at your local ACC office
    • contact your case owner if you have one.

    We'll let you know if you need to complete a claimant consent form so we can access your medical records.

    ACC001 Request for assistance

    Send us your application

    Applying on someone else’s behalf

    If you want to apply for help at home on behalf of someone, you’ll need to get their permission:

    Giving someone authority to act on your behalf

    Getting your assessment

    In some cases we’ll need more information about your injury and ask you to go for an assessment. We'll pay for the assessment.

    The assessment will be completed by:

    • your health provider, or
    • your health provider will refer you to a specialist.

    We'll let you know our decision

    Once we receive the assessment report, we'll let you know within 21 days if and what aids and equipment you can get.

    If the report shows we can't help, we'll let you know why.

    How long it will take to get aids and equipment

    We can give you basic equipment within three to five days. More complex equipment may take two to three weeks.

    We'll arrange these for you as soon as we approve your application.

    How long can I use aids and equipment for?

    You can use these aids and equipment for as long as you need them to support your injury. If you don't need your aids or equipment anymore, contact the equipment supplier so they can collect it. 

    Phone 0508 001 002
    Email info@accessable.co.nz 

    Replacing your aids and equipment

    If you need to replace your equipment, we may be able to help. We'll let you know if you need to have another assessment.

    Call us or talk to your case owner about your options.

    Contact us

    If you need aids and equipment urgently

    If you need this support urgently, contact us as soon as possible. We'll organise this for you.

    If you've been in hospital

    The hospital will provide your equipment for up to six weeks after your discharge. If you think you still need the equipment after the six weeks, talk to us.

    Taking equipment overseas

    You can take equipment, such as crutches or wheelchairs, with you overseas for as long as you need it. You’ll need to pay any baggage costs to take these with you. Talk to us about your options.

    Contact us

    If you have any problems or want to know more about how we can help, talk to your case owner or contact our claims team:

    Phone 0800 101 996 (Monday to Friday, 7am - 7pm)
    Email claims@acc.co.nz

    Send us your application

    If you live in Northland, Auckland, Waikato or Bay of Plenty:

    ACC Hamilton Service Centre 
    PO Box 952
    Hamilton 3240
    Fax 07 848 7091

    If you live in Taranaki, Manawatu-Whanganui, Hawke's Bay, Wellington or the South Island:

    ACC Dunedin Service Centre
    PO Box 408
    Dunedin 9054
    Free fax 0800 844 850

    Last published: 10 October 2017