Office closures due to severe weather.

All sites in Wellington, Masterton, Palmerston North and Wanganui offices are closed today - Monday, 16 February. To rearrange an appointment or contact us about your claim, call 0800 101 996.

About this site

Information about accessibility, disclaimer and copyright, privacy, responsible disclosure guidelines and our online terms of use.

Accessibility

Accessibility is about inclusion, and making sure everyone can access our online information and services. We are committed to the Accessibility Charter.

Disclaimer and copyright

We've made every effort to make sure the information on our website is accurate. The content on this site is our copyright.

Privacy

Read our privacy notice, framework and disclaimer. Understand how your privacy is protected and how to make a complaint about our privacy process.

Staying safe online

Learn how we communicate with you and how to spot a scam message.

Use our website for free

When accessing this website on mobile, we will pay the data, so you don't have to.

Responsible disclosure guidelines

We take the security and privacy of our information seriously. If you identify a security issue with our systems, please tell us so that we can get it fixed.

Terms of use

The terms of use for using online services, our websites and social media channels.