If you’ve been injured or have lost a loved one because of the White Island eruption, we’re here to help. Read more about the support available
Make a complaint or sort out a problem with your claim
If you have any concerns about a decision we’ve made or the service we’ve provided, you can make a complaint or discuss your concerns with us.
Sort out a problem with your levies
If you have a problem with your levy, talk to our business team first. If you're still unhappy, you can make a complaint or have a decision reviewed.