Our branches are open to the public in alert level 2. Our Auckland branches remain closed. Find more information on our COVID-19 section.

Request personal information

You can access any personal information we hold about you. To protect your privacy and the privacy of others, we'll have to verify your identity first.

If you've used this tool and your personal information is incorrect, you can ask us to change it:

How to request a correction to your personal information

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Confirm your identity

We need you to upload the ‘Authority to act’ form to make sure that you have the right to be acting on behalf of the ACC client.

Attach the ‘Authority to Act’ form here:

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Give someone authority to act

Give someone access to your levy account

Your details

Enter your details so we can verify your identity.

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Add any previous names

This field is required.
We may contact you if we need more information about your request.
You need to fill in contact details first

Contact details

Enter your contact details so we can verify your identity and get in touch if we need more information.

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We may contact you if we need more information about your request.

Your request

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What information can I request?

This will be in the top right hand corner of your claim letter

Add another claim number

It may take more time to process and send information about all your claims.
How would you like to receive information?
We’ll be in touch to let you know your nearest branch.
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Your information may include your bank account details, Inland Revenue number and other sensitive details. If we send it to you by courier there’s a risk of someone else accessing it through theft, an accident or delivery to the wrong address.

How would you like to receive information?
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We encrypt your information to keep it safe. You’ll need a program that can open 256 bit encrypted PDF files such as Adobe Reader X or newer.