Earlier support for clients requesting weekly compensation

If you support clients requesting weekly compensation, you may notice ACC getting in touch with you earlier about their recovery journey. Recovery Coordinators will now engage with clients and employers earlier and, where appropriate, connect with treatment providers. 

The change means clients requesting weekly compensation will receive early assessment and engagement before their entitlement and appropriate supports are established. Recovery Coordinators will focus on understanding the client's functional capacity, recovery needs and barriers, and opportunities for safe recovery at work.  

For you, this means access to an ACC Recovery Coordinator who understands the client’s injury and circumstances, as well as more targeted conversations about what the client can safely do, expected recovery progression, and how treatment, rehabilitation and workplace opportunities can work together. 

The change is being introduced in two phases, beginning in November 2026, with full rollout expected by the end of February 2027.